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Posted 8 days ago

Administrative Assistant – Broadband Project

@ Municipality of the County of Pictou

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Pictou, Nova Scotia

Full-time
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SIGNALS

Overview

The Municipality of the County of Pictou is hiring a full-time Administrative Assistant for its Broadband Utility, working 35 hours per week from November 2026. The role covers counter and phone customer service, email support, customer sign-ups, sales lead verification, marketing mail outs and customer database updates.

Responsibilities:

  • Provide counter and phone service to broadband customers
  • Respond to customer emails or escalate them
  • Assist customers with online network sign-ups
  • Verify sales leads and support marketing mail outs
  • Maintain the customer database and process account changes

Requirements summary:

  • Completion of a business administration program or equivalent experience
  • Familiarity with CRM, inventory and financial systems
  • Advanced Microsoft Office skills, especially Excel
  • Strong time management and deadline management
  • Excellent communication and interpersonal skills

Tools & skills

Microsoft ExcelMicrosoft DynamicsInventory systemFinancial system
Source and dates

Source type not verified · nova-scotia-works

Employer posting date
2026-10-29
First seen by our source
2026-11-05
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week35
Scheduleday
Travelair: none · ground: none
Work settingOffice, Client sites
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish
EducationCollege diploma (preferred)
Fields of studyBusiness Administration

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Municipality of the County of Pictou

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Job description

**Administrative Assistant – Broadband Project**

**Reports To:** Director of Business Operations

**Position Type:** Full-Time (35 hours per week)

**Effective Date:** November 2026

**Summary of Position**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support and Administrative Assistant for MOPC’s Broadband Utility. In this role, you will deliver professional customer and administrative support while adhering to tight deadlines and ensuring attention to detail is demonstrated in all tasks.

**Duties & Responsibilities**

* Provide exceptional counter and phone service to all customers of the Rural Broadband Utility, addressing their inquiries and concerns promptly and effectively.
* Monitor and respond to email queries, either resolving them directly or escalating them to the appropriate party for resolution.
* Assist customers with signing up for MOPC Network Services through MOPC's web platforms, ensuring a smooth and seamless onboarding process.
* Verify sales lead data and compare with serviceable addresses to identify potential new customers to support sales.
* Support MOPC’s Broadband Marketing Strategy by preparing customer mail outs and other advertising as required.
* Maintain the customer database by accurately processing customer address, payment, and other account changes.
* Collaborate with other members of the Broadband Department to provide comprehensive support to customers.
* Perform any additional duties assigned by the Director of Business Operations.

**Qualifications:**

* Completion of a recognized Business Administration Program or equivalent experience.
* Familiarity with computerized CRM, Inventory, and Financial systems.
* Excellent computer skills, including advanced knowledge of Microsoft Suite programs, particularly Excel. _Experience with Microsoft Dynamics is considered a bonus._
* Strong time management skills and the ability to prioritize multiple tasks and meet deadlines.
* Exceptional communication and interpersonal skills, with a strong team-oriented mindset.

**Why Join MOPC Network?**

Become part of a growing municipal broadband utility that is transforming connectivity across rural Pictou County. You'll work with modern fibre and wireless technologies while making a meaningful difference for local residents and businesses. The Municipality of Pictou County is committed to providing an inclusive and respectful workplace. If you are passionate about technology, customer service, and helping expand reliable broadband services in rural communities, we encourage you to apply.

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