Posted 29 days ago
Warranty Engineer
@ Pentangle Tech Services | P5 Group
Markham, Ontario
Overview
Pentangle Tech Services, through P5 Group, is hiring a Warranty Engineer on a contract basis to manage day-to-day warranty tickets, prepare reports and drive parts and cost analysis for Magna-produced products. The work covers customer warranty agreements, returned parts tracking, containment actions, 8D-style problem-solving reports and customer-facing presentations. The posting states a minimum of 1.5 years of relevant engineering or troubleshooting experience and an electrical or mechanical engineering degree, with occasional travel to customer locations.
Responsibilities:
- Manage day-to-day warranty tickets and returned parts tracking
- Lead 8D and other problem-solving reports with cross-functional teams
- Prepare warranty presentations for management and customers
- Maintain customer charges trackers and decide on debit note acceptance
- Develop troubleshooting work instructions and train technicians
Requirements summary:
- Electrical or mechanical engineering degree
- Minimum 1.5 years of relevant engineering or troubleshooting experience
- Knowledge of OEM warranty systems (PRAS+, EWT, WIS, PartLink, PRTS) is a plus
- Ability to lead a team and communicate with external customers
- Microsoft Office proficiency (Word, Excel, PowerPoint, Project)
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-12
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Quality assurance |
| Experience | 1+ years |
| Travel | ground: minimal |
| Work setting | Office, Client sites, Laboratory |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Electrical Engineering, Mechanical Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pentangle Tech Services | P5 Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Role Summary
The Warranty Engineer is responsible for overseeing the day-to-day warranty tickets, preparing reports, driving parts and cost related analysis.
Key Responsibilities
•Understand customer warranty agreements and requirements.
•Track incoming warranty returned parts ensuring that customer response timing requirements are being met.
•Assist in swift implementation of containment actions, engaging necessary Engineering or Manufacturing personnel.
•Work with a team to generate problem solving reports (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers, and be capable to engaging relevant functions into problem solving, such as Quality, Engineering etc
•Work directly with customers to report, problem solve and help reduce warranty concerns with end users of Magna produced products.
•Generate warranty presentations for management and customers to increase awareness, establish priorities and get buy-in on appropriate actions.
•Guide Warranty Technicians to determine proper warranty analysis methods and review results.
•Participate in CIP (Continuous Improvement Processes) activities. May work on projects involving cost reduction, warranty reduction, or evaluation of new equipment, etc.
•Maintain customer charges trackers, analyse debit notes be a decision maker for those charges acceptance/rejections within requirements set
•Develop and Maintain troubleshooting Work Instructions, Provide trainings for other technicians
•Support with any other assignments in Quality Assurance Laboratory
Key Qualifications/Requirements
Education
•Electrical or Mechanical Engineering Degree
Experience
•Minimum 1.5 years of relevant engineering and/or hardware/software troubleshooting/development experience
•Knowledge of OEM warranty systems including PRAS+, EWT, WIS, PartLink, PRTS is a plus
•Ability to communicate with external customers and suppliers, occasionally in times of high visibility/increased pressure.
•Ability to lead a team and drive continuous improvement
•Proven experience working with cross functional teams to complete daily tasks and projects.
•Effective communication skills to collaborate with Customer and internal stakeholders
•Knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)
•Strong problem-solving skills to identify and troubleshoot issues that may arise.
•Ability to travel occasionally to customer locations
Journal
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