Posted 2 months ago
Web Customer Service Associate
@ La Maison Simons Inc.
Edmonton, Alberta
Overview
La Maison Simons Inc. is hiring a full-time Web Customer Service Associate to answer customer questions about online orders, returns, merchandise, the Les Simons loyalty program and website events. The work uses several online platforms in an IT-driven environment. The posting states an hourly wage starting at $21 and a discount on Simons purchases.
Pay:
From $21 an hour
Responsibilities:
- Answer customer questions about purchases and online orders
- Handle returns and merchandise questions
- Support the Les Simons loyalty program and website events
- Use different platforms daily to deliver high-quality service
Requirements summary:
- Ability to work in an IT-driven environment
- Excellent oral and written communication in English
- Meticulousness and good organizational skills
- Empathetic and friendly demeanour
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-01
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
La Maison Simons Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
De service et d'histoire depuis 1840 | Uniquely Canadian since 1840
Full company description
La Maison Simons a été fondée en 1840 par John Simons à Québec. À l’origine une mercerie, l’entreprise familiale est aujourd’hui synonyme de mode accessible et inspirée. Tout est mis en œuvre pour cultiver la créativité et bâtir des relations de qualité avec la clientèle, le personnel et les partenaires. L’entreprise est soucieuse de l’environnement et des communautés où elle opère. La Maison Simons est reconnue comme une autorité mode avec son concept de magasinage original. Collections exclusives, marques émergentes locales et nationales ainsi que pièces de grands créateurs et créatrices internationaux sont offertes sous un même toit, à travers des univers distinctifs. La mode déco n’est pas en reste ; La Maison Simons propose de quoi habiller la chambre, la cuisine et la salle de bains. Visitez-nous sur www.simons.ca ou suivez-nous sur Instagram : @maisonsimons ou sur Facebook : facebook.com/simons.ca /// Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Simons is recognized as a fashion authority with an original shopping concept. The company offers an extensive array of avant-garde fashions and exclusive private collections for men and women, complemented by a selection of nationally recognized brands and top designer names. Simons also carries home fashions for the bedroom, bathroom, and kitchen. Visit us at www.simons.ca or follow us on Instagram: @maisonsimons or Facebook: facebook.com/simons.ca
- LinkedIn followers
- 37,328
- People associated on LinkedIn
- 1,763
- Reported office locations
- 20 côte de la Fabrique, Quebec, G1R, CA
- 9205 rue John-Simons, Québec, Québec G2B 0S6, CA
- Business categories
- Apparel
- Consumer Goods
- Fashion
- Department, Clothing & Shoe Stores
- Retail and wholesale
- Other recorded names
- La Maison Simons
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
La Maison Simons a été fondée en 1840 par John Simons à Québec. À l’origine une mercerie, l’entreprise familiale est aujourd’hui synonyme de mode accessible et inspirée. Tout est mis en œuvre pour cultiver la créativité et bâtir des relations de qualité avec la clientèle, le personnel et les partenaires. L’entreprise est soucieuse de l’environnement et des communautés où elle opère. La Maison Simons est reconnue…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Quebec |
| Organization type | Privately Held |
| Year founded | 1840 |
| Open jobs on Jobsy | 73 |
| View page |
Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.
Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.
Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.
Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.
Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.
Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.
Full-Time
Do you love working with customers, providing exceptional service and working with new technology? The Web Customer Service Associate position is perfect for you. Simons offers stable jobs that suit your interests and skills.
The team
The Web Customer Service team is a team of individuals who work closely together to provide their services to customers and enhance the online shopping experience. Team members answer questions about purchases, the status of online orders, merchandise, returns, as well as those related to the Les Simons loyalty program or the events and activities offered on our website.
Using different platforms, Web Customer Service Associates perform a multitude of tasks on a daily basis to provide the high-quality service our clients expect.
Requirements
Ability to work in an IT-driven environment
Excellent communication skills, both oral and written (English)
Meticulousness and good organizational skills
Be an empathetic and friendly person
The position at the Londonderry Mall store offers:
an hourly wage starting at $21 per hour
a discount on your Simons purchases
an opportunity for advancement within the company
To apply for this exciting opportunity, please fill the form below.
At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.
Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.
Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.
At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.
Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.
Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.
At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.
Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.
Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.
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