Posted 16 days ago
Workforce and Resource Planner
@ Samsic Assistance Canada Inc
Edmonton, Alberta
Overview
Samsic Assistance Canada Inc is hiring a full-time Workforce Planner to standardize station planning procedures and manage scheduling and workforce matters. The role builds manpower schedules against airline flight loads, maintains the live schedule daily, and works on retention, forecasting and recruitment. Microsoft Office and schedule management experience are preferred.
Responsibilities:
- Create and maintain manpower schedules against airline flight loads
- Update live schedule, shift trades and absences daily
- Forecast staffing supply and demand and recommend plans to close gaps
- Improve morale, productivity, SOPs and training programs
- Assist in recruiting and scheduling training for agents
Requirements summary:
- Excellent working knowledge of Microsoft Office, OneDrive and Teams
- About one year of schedule management experience preferred
- Secondary school education preferred
- Ability to create professional documents, presentations and emails
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-01
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Human resources |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | High school (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Samsic Assistance Canada Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
French-born leader in aviation services for over 35 years - redefining excellence through innovation, elegance, and care
Full company description
About SAMSIC Assistance Canada Inc. SAMSIC Assistance Canada Inc. is part of the global Samsic Groupe, an international leader in facility management and business services operating in 27 countries and employing over 136,000 people worldwide. In Canada, our focus is aviation — delivering professional, compassionate, and reliable airport assistance and ground handling services across major airports. We specialize in Passenger with Reduced Mobility (PRM) support, meet-and-assist, baggage services, dispatch operations, and ramp coordination. Our teams ensure every passenger journey is handled with care, precision, and respect. Rooted in SAMSIC’s core values of safety, service excellence, and human connection, we take pride in being a trusted partner to airlines and airports who share our commitment to accessibility and customer care. Our people are at the heart of everything we do. We invest in training, mentorship, and leadership development, empowering our employees to build meaningful careers in aviation while maintaining operational efficiency, flexibility, and cost control. Backed by Samsic Groupe’s diverse business pillars — Facility Services, Human Resources (Samsic RH), and Airport Services — we combine local expertise with global strength to deliver consistent quality and innovation across every area of our operation. At SAMSIC Assistance Canada, we’re more than a service provider — we’re a team of problem-solvers, innovators, and people-first professionals who believe every traveler deserves exceptional care from the moment they arrive to the moment they board. 🌍 Global reach. Local dedication. People at the heart of service.
- LinkedIn followers
- 2,393
- People associated on LinkedIn
- 298
- Reported office locations
- 455 Boulevard Fénelon, Suite 202, Dorval, Quebec H9S 5T8, CA
- 1000 Airport Rd, Edmonton, Alberta T9E 0V3, CA
- 2000 Airport Rd NE, Calgary, Alberta T2E 6W5, CA
- 975 Boulevard Roméo-Vachon N, Dorval, Quebec H4Y 1H1, CA
- 10000 w O'Hare Ave, Chicago, Illinois 60666, US
- San Francisco, CA 94128, US
- 3880 Grant McConachie Way, Richmond, British Columbia, CA
- Other recorded names
- SAMSIC Assistance Canada Inc
- Specialties
- Ground Handling
- Travel Services
- Aviation Security
- Baggage Services
- Aircraft Towing
- Aircraft Cleaning
- Lost and Found
- Airlines
- Airports
- Logistics
- Ramp Services
- Passenger Services
- Meet and Greet Service
- Guest Accessibility Services
- Ramp Handling
- Passengers with Reduced Mobility Services
- Baggage Handling
- Cargo
- and Airport Lounges
- Profile identifies a recruitment agency
- No
About SAMSIC Assistance Canada Inc. SAMSIC Assistance Canada Inc. is part of the global Samsic Groupe, an international leader in facility management and business services operating in 27 countries and employing over 136,000 people worldwide. In Canada, our focus is aviation — delivering professional, compassionate, and reliable airport assistance and ground handling services across major airports. We specialize in…
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 1,001-5,000 employees |
| Headquarters | Dorval, Quebec |
| Organization type | Privately Held |
| Year founded | 2019 |
| Specialties | Ground HandlingTravel ServicesAviation SecurityBaggage ServicesAircraft TowingAircraft CleaningLost and FoundAirlinesAirportsLogistics |
| Open jobs on Jobsy | 11 |
| View page |
The role of the Workforce Planner (WFP) is to standardize the station’s planning procedures, and to create and implement solutions for the station workforce. The WFP will be responsible for any scheduling, planning and/or workforce-related duties.
Create and plan manpower:
- Create a manpower schedule using all the available tools.
- Check flight loads provided by the airlines.
- Identify and track trends and adapt as needed by identifying busy blocks during the day, increased traffic on specific days of the week and busy periods throughout the year.
Maintain daily manpower:
- Maintain the live schedule daily and update any irregularities or changes.
- Approve and update any shift trades.
- Update absences or sick calls.
- Assist in covering and finding manpower for any sick calls, terminations, leaves of absence as needed.
Monitor and maintain employee retention:
- Identify areas in need of improvement regarding staff morale and culture while still enforcing company policies.
- Improve employees’ work-life balance by taking into consideration employees' preferences and day off requests.
Improve productivity and quality outputs:
- Create and implement policies and procedures that will increase productivity and quality.
- Identify areas of how management can support with better SOPs, training and/or coaching.
Make recommendations to deliver strategic value through talent:
- Provide and look for skills that employees have that can help grow our business.
- Create a career path within the company to aid in employee retention.
Forecast staffing supply and demand:
- Review current and future workforce requirements and identify any gaps.
- Recommend a business plan to ensure we have skilled employees filling important roles accordingly.
Recruit talent and manage training:
- Assist in the recruitment process of skilled agents, filling role requirements as needed.
- Arrange and schedule training with the certified trainers.
- Assist in the development of employee skills through our training program.
Administration Duties:
- Have an excellent working knowledge of computers and their programs, including OneDrive, Microsoft Office, Teams etc. and be able to create professional forms, documents, presentations, and emails efficiently using these platforms.
Knowledge, Skills, Abilities:
- Secondary School (preferred)
- Microsoft Office: 1 year (preferred)
- Schedule management: 1 year (preferred)
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