Posted 16 days ago
Workforce and Resource Planner
@ Samsic Assistance Canada Inc
Calgary, Alberta
Overview
Samsic Assistance Canada Inc is hiring a full-time Workforce and Resource Planner to manage PRM staff schedules using planning tools and airline forecasts. The work involves coordinating assignments to match airport activity and resolving scheduling issues. Flexible hours, including early mornings, late nights, weekends and holidays, are part of the role.
Responsibilities:
- Gérer les horaires du personnel PRM à l'aide d'outils de données
- Coordonner les affectations selon l'activité PRM
- Collaborer avec superviseurs, répartiteurs et gestion
- Analyser les fluctuations d'activité et proposer des solutions
Requirements summary:
- Excellentes capacités d'organisation et de planification
- Communication claire avec différents intervenants
- Maîtrise des outils de planification informatisés
- Expérience avec ADP Workforce Now (atout)
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Women |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Samsic Assistance Canada Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
French-born leader in aviation services for over 35 years - redefining excellence through innovation, elegance, and care
Full company description
About SAMSIC Assistance Canada Inc. SAMSIC Assistance Canada Inc. is part of the global Samsic Groupe, an international leader in facility management and business services operating in 27 countries and employing over 136,000 people worldwide. In Canada, our focus is aviation — delivering professional, compassionate, and reliable airport assistance and ground handling services across major airports. We specialize in Passenger with Reduced Mobility (PRM) support, meet-and-assist, baggage services, dispatch operations, and ramp coordination. Our teams ensure every passenger journey is handled with care, precision, and respect. Rooted in SAMSIC’s core values of safety, service excellence, and human connection, we take pride in being a trusted partner to airlines and airports who share our commitment to accessibility and customer care. Our people are at the heart of everything we do. We invest in training, mentorship, and leadership development, empowering our employees to build meaningful careers in aviation while maintaining operational efficiency, flexibility, and cost control. Backed by Samsic Groupe’s diverse business pillars — Facility Services, Human Resources (Samsic RH), and Airport Services — we combine local expertise with global strength to deliver consistent quality and innovation across every area of our operation. At SAMSIC Assistance Canada, we’re more than a service provider — we’re a team of problem-solvers, innovators, and people-first professionals who believe every traveler deserves exceptional care from the moment they arrive to the moment they board. 🌍 Global reach. Local dedication. People at the heart of service.
- LinkedIn followers
- 2,393
- People associated on LinkedIn
- 298
- Reported office locations
- 455 Boulevard Fénelon, Suite 202, Dorval, Quebec H9S 5T8, CA
- 1000 Airport Rd, Edmonton, Alberta T9E 0V3, CA
- 2000 Airport Rd NE, Calgary, Alberta T2E 6W5, CA
- 975 Boulevard Roméo-Vachon N, Dorval, Quebec H4Y 1H1, CA
- 10000 w O'Hare Ave, Chicago, Illinois 60666, US
- San Francisco, CA 94128, US
- 3880 Grant McConachie Way, Richmond, British Columbia, CA
- Other recorded names
- SAMSIC Assistance Canada Inc
- Specialties
- Ground Handling
- Travel Services
- Aviation Security
- Baggage Services
- Aircraft Towing
- Aircraft Cleaning
- Lost and Found
- Airlines
- Airports
- Logistics
- Ramp Services
- Passenger Services
- Meet and Greet Service
- Guest Accessibility Services
- Ramp Handling
- Passengers with Reduced Mobility Services
- Baggage Handling
- Cargo
- and Airport Lounges
- Profile identifies a recruitment agency
- No
About SAMSIC Assistance Canada Inc. SAMSIC Assistance Canada Inc. is part of the global Samsic Groupe, an international leader in facility management and business services operating in 27 countries and employing over 136,000 people worldwide. In Canada, our focus is aviation — delivering professional, compassionate, and reliable airport assistance and ground handling services across major airports. We specialize in…
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 1,001-5,000 employees |
| Headquarters | Dorval, Quebec |
| Organization type | Privately Held |
| Year founded | 2019 |
| Specialties | Ground HandlingTravel ServicesAviation SecurityBaggage ServicesAircraft TowingAircraft CleaningLost and FoundAirlinesAirportsLogistics |
| Open jobs on Jobsy | 11 |
| View page |
About Samsic Assistance Canada Inc.
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.
We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.
Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.
"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic
Samsic Assistance Canada Inc. offers competitive salary packages, an incredible work environment, and career advancement opportunities.
For more information about our company, visit our websites at: www.samsic.aero or www.samsic.com
As a Workforce and Resource Planner, you will be responsible for the management of PRM personnel schedules, making effective use of available data collection tools and airline forecasts. Coordinates schedules according to operational activity. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.
JOB DESCRIPTION:
- Manage PRM staff schedules using available data tools (Ozion, Excel, airline forecasts, shift trade etc.).
- Ensure effective planning of schedules, considering operational needs.
- Coordinate staff assignments according to PRM activity.
- Collaborate with supervisors, dispatchers, and management team to anticipate needs and resources.
- Ensure compliance with regulations and internal company policy on scheduling and work management.
- Respond to requests for changes to staff schedules and leave.
- Contribute to the resolution of scheduling issues and propose solutions to optimize processes.
- Monitor and analyze fluctuations in PRM activities to best adapt to actual needs in the field.
REQUIREMENTS & QUALIFICATIONS:
- Organization: Organizational ability to optimize planning resources.
- Communication: Ability to communicate clearly and effectively with different stakeholders.
- Time management: Ability to manage time and deadlines effectively.
- Problem solving: Ability to quickly identify problems and implement appropriate solutions.
- Organization: Ability to plan and organize activities and resources effectively.
- Adaptability: Adapt to changes and adjust schedules accordingly.
- Technical skills: Proficiency in computerized planning tools.
- Listening: Understanding team needs and concerns.
- Evaluation and feedback: Analyze data and make appropriate adjustments.
- Experience with ADP Workforce Now, particularly timecard administration as an asset.
Work Environment
This position will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.
Conditions of Employment
Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Employment Equity
Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.
Accessibility
Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to us.
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