Yora Front Desk Concierge

Front Desk Concierge

Yora Nordic Spa Kananaskis | Kananaskis, Alberta

Full-Time, Hourly | Reports to the Front Desk Manager

The Opportunity

At Yora Nordic Spa Kananaskis, every guest journey begins with a human connection. Every greeting, conversation, recommendation, and thoughtful gesture is an opportunity to make someone feel genuinely welcomed, recognized, and cared for.

As a Front Desk Concierge, you will be an essential part of creating memorable guest experiences by combining exceptional hospitality with accurate, efficient Front Desk operations.

From welcoming guests and managing reservations to sharing your knowledge of our wellness experiences, you will help create effortless arrivals, meaningful connections, and memorable departures that leave guests feeling relaxed, valued, and inspired to return.

What You’ll Do

Create an Exceptional Guest Experience

• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Create seamless arrival, check-in, and departure experiences.
• Anticipate guest needs and provide thoughtful, personalized service.
• Respond to guest questions and resolve routine concerns professionally, escalating complex situations when required.
• Share accurate information about spa experiences, hydrotherapy, treatments, memberships, amenities, and services.
• Protect guest privacy and confidentiality while ensuring every interaction reflects Yora Nordic Spa Kananaskis standards.
• Thank guests sincerely and create meaningful connections that encourage them to return.

Deliver Operational Excellence

• Complete reservations, check-ins, check-outs, payment transactions, and guest communications accurately.
• Maintain organized reservation records and guest information.
• Support efficient guest flow, locker assignments, and turnover to minimize wait times.
• Maintain clean, organized, and welcoming reception, retail, and guest waiting areas.
• Follow Front Desk operating procedures, opening and closing routines, and daily checklists.
• Ensure accurate cash handling and payment processing.
• Identify operational concerns and communicate them promptly to the Front Desk Manager.

Support a Positive Team Environment

• Collaborate with Front Desk team members and other departments to deliver a seamless guest experience.
• Support teammates during busy periods and contribute to efficient daily operations.
• Participate in onboarding, training, coaching, and continuous learning.
• Demonstrate reliability, accountability, professionalism, and a positive attitude.
• Welcome feedback and apply coaching to continuously improve performance.
• Reinforce the Yora Nordic Spa Kananaskis brand promises of being Simple, Inclusive, Natural, and Social.

Support Business Performance

• Introduce guests to memberships, retail products, treatments, upgrades, and promotional offerings through authentic conversations.
• Provide personalized recommendations that enhance the guest experience.
• Support departmental revenue goals through product knowledge and guest engagement.
• Recognize opportunities to improve guest flow, locker utilization, and operational efficiency.
• Use guest feedback and daily observations to identify opportunities for continuous improvement.

What You Bring

• Previous experience in hospitality, wellness, guest service, retail, or tourism is preferred.
• Passion for creating exceptional and memorable guest experiences.
• Strong interpersonal and communication skills with a warm and welcoming approach.
• Comfortable using reservation systems, Point of Sale (POS) systems, and workplace technology.
• Strong attention to detail and organizational skills.
• Ability to remain calm, professional, and positive in a fast-paced environment.
• Commitment to teamwork, continuous improvement, and genuine hospitality.

What We Offer

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training.
• Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
• Food and Beverage discounts and Exclusive Yora retail discounts.
• Learning, growth and development opportunities within a growing wellness brand.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Pomeroy Stay Travel Program.

Schedule & Work Environment

This position requires flexibility to work mornings, evenings, weekends, and holidays based on operational needs. The role requires an active and visible presence at the Front Desk, reception, and retail areas, with occasional duties in outdoor spa areas.

The position involves extended periods of standing and walking, sitting and computer use, repetitive hand movements, bending, reaching, climbing stairs, and carrying routine office, retail, and guest-service materials. Working conditions may include exposure to changing temperatures, humidity, steam, moisture, outdoor weather conditions, and wet or slippery surfaces. Employees must be able to perform the essential functions of the position safely.

Your warm welcome creates connection. Your attention to detail inspires confidence. Your genuine hospitality ensures every guest feels valued, relaxed, and cared for.

Bring your skills to Yora Nordic Spa Kananaskis and help create exceptional guest experiences from the moment guests arrive.