Posted 2 days ago
40024: Operations Associate
@ FFC FedEx Freight Canada
Vancouver, British Columbia
Overview
FFC FedEx Freight Canada is hiring an Operations Associate for its Service Centre, working Monday to Friday, 3:00 PM to 11:30 PM Pacific time. The role handles customer service, customs document processing, freight billing and driver check-in in a dock environment. Hours may vary with operational need.
Responsibilities:
- Handle customer service and problem resolution
- Verify and process customs documents
- Enter freight bill data and audit bills of lading
- Schedule pick-ups and delivery appointments
- Review contractor settlement sheets and bill accessorial charges
Requirements summary:
- High school diploma or GED required
- One year of administration or customer service experience
- Experience in transportation or LTL industry
- Intermediate Microsoft Office knowledge
- Strong attention to detail and time management
- Bilingual English/French preferred, required in Quebec
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Encouraged to apply | Women, People with disabilities, Indigenous peoples, 2SLGBTQ+ |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FFC FedEx Freight Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 13 |
POSITION OVERVIEW:
Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.
ESSENTIAL FUNCTIONS
- Provide excellent customer service and problem resolution in accordance with policies and processes for customers
- Verify and process Customs documents
- Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
- Data entry of (e.g., freight bill entry)
- Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
- Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
- Review all driver collect shipments
- Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
- Support operations team/colleagues as needed
- Assist with mentoring of new hires (e.g., Operations Associates)
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- High School Diploma or GED equivalent, required
- One (1) year of work experience in administration, customer service or related field
- Experience in the transportation or LTL industry
- Strong time-management and organizational skills, including strong attention to detail
- Good interpersonal and problem-solving skills
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
- Ability/willingness to learn new applications, software, systems, and equipment as required
- Ability to manage competing and changing priorities
- Strong verbal, reading and written communication skills
- Bilingual (English/French) preferred; required in Quebec
WORKING CONDITIONS:
Hours may vary due to operational need
Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
FFC FedEx Freight CanadaAt FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.Chez FedEx, notre valeur « Prendre soin les uns des autres » se reflète dans notre engagement à être un employeur inclusif, qui représente la diversité de nos clients et des communautés que nous servons. Nous favorisons des lieux de travail respectueux, sûrs et inclusifs où chacun est apprécié pour sa contribution unique. Les candidatures de tous les candidats qualifiés sont les bienvenues. Nous encourageons les femmes, les personnes handicapées, les Autochtones et les personnes issues de communautés culturellement diverses et 2SLGBTQ+ à postuler. Veuillez nous informer si vous avez besoin d'aménagements particuliers pendant le processus de recrutement et de sélection. Nous travaillerons avec vous pour répondre à vos besoins.Journal
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