Accommodated Exam 2, Assistant

About the Role

Mount Royal University is committed to access, equity, and inclusion. Students who identify as belonging to one of the protected categories as defined by the Alberta Human Rights Act (AHR Act) are entitled to receive reasonable accommodations up to the point of undue hardship. Access and Inclusion Services assists the University in creating an accessible learning environment that encourages full participation in the learning environment for students who are eligible for accommodations under the provincial human rights legislation.

Working within the Access & Inclusion Services department, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

The Accommodated Exam Service Assistant provides support to students who experience disability related barriers in the post-secondary learning environment. The Accommodated Exam Service Assistant must be familiar with the post-secondary learning context, be comfortable working with a diverse group of students with varying needs, and possess the ability to develop positive working relationships with numerous community members. The Accommodated Exam Service Assistant must possess strong interpersonal, communication, time management, reading, and writing skills and be willing to work on an on-call basis, which may require working a short shift within the day. Students who experience disability related barriers have access to a wide range of assistive technology, so the Accommodated Exam Service Assistant must be familiar with assistive technology.

Responsibilities

Accommodated Exam Support

Assist the Accommodated Exam Centre in facilitating an extremely high volume of exams/assessments while communicating effectively and supporting the Accommodated Exam Team and other community members. Work closely with the Accommodated Exam Facilitator to complete the packaging and accurate delivery of exams to students as well as other members of the Exam Team to facilitate accuracy of the Accommodated Exam Service and to ensure exam integrity. Invigilate exams in the Accommodated Exam Centre and its satellite locations and deal confidentially with community members.

• Responsible for maintaining the processes and procedures of the Accommodated Exam Centre
• Responsible for greeting and directing students in the Exam Centre
• Ensuring students have stored their belongings and are entering the exam space with permitted materials
• Seating students in accordance with their accommodations
• Familiarity with assistive technology software and devices to be able to assist stakeholders in the Exam Centre or its satellite locations
• Confirming accurate information provided on the exam cover page with students
• Collecting, securing, and accurate storage of completed exams (including printing materials from student exam stations)
• Responsible for ongoing invigilation throughout the Exam Centre or its satellite locations (including invigilation via AIS’ monitoring software)
• Reporting and following through with the process for incidents of cheating in the Exam Centre or its satellite locations
• Communicating with instructors when students have questions or concerns about their exam/assessment
• Maintaining physical and digital exam/assessment spaces in between seatings (i.e. ensuring clocks are accurate, desk spaces are clean, computers are cleared)
• Assist in the facilitation of the exam/assessment pick-up process

Assisting the facilitation of exams

• Packaging of exams/assessments
• Highlighting required information on exam/assessment cover pages
• Checking and confirming accuracy of information listed on the exam/assessment cover page
• Maintaining key processes established by the Accommodated Exam Facilitator
• Assist in the organization and securing of exams/assessments
• Communicating any issues or concerns timely and efficiently to the Accommodated Exam Facilitator

Administrative Support

• Maintain the reputation of Access and Inclusion Services as a professional, friendly, and helpful service area
• Maintain up-to-date knowledge of Access and Inclusion Services processes and procedures
• Ensure familiarity with Mount Royal University services and departments to appropriately direct stakeholders
• Triage and direct stakeholders appropriately when navigating questions or concerns on the phone or in the Exam Centre
• Knowledge of accommodations used by students with disabilities

Other Duties as assigned

• Knowledge and understanding of the duty to accommodate legislation, and of Alberta Human Rights legislation
• Familiarity with Mount Royal University’s Accommodation and Universal Access policies
• Supporting the accommodation of students

Qualifications

• Two-Year Diploma from a University or Equivalent or Journeyman Ticket
• 18 - 24 months of previous experience
• Knowledge of issues faced by students experiencing disability related barriers
• Knowledge of general office procedures, word processing, spreadsheets, databases, and printing
• Knowledge of various assistive technologies, or willingness to learn
• Listening skills - understand the concerns community members may have and develop positive relationships
• Must be willing and able to communicate effectively within a team
• Demonstrate empathy, compassion and respect when interacting with community members
• Understand and comply with confidentiality requirements under POPA legislation
• Be willing and able to accept and act on feedback from colleagues
• Ability to take initiative
• Resolve situations quickly, maintain confidentiality, and seek support when needed
• Excellent and effective organizational skills
• Must be detailed oriented
• Able to multitask accurately and efficiently
• Ability to manage time effectively
• Must be reliable and punctual

Salary: $25.55 - $35.32 per hour

Closing Date: Open until suitable candidates are found

A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).