Account Coordinator

Company Overview

Inspired by the Mediterranean, Moroccanoil comes to life through our iconic turquoise packaging and signature fragrance, for an exotic experience that transports the senses. Our original Moroccanoil Treatment pioneered oil-infused haircare and sparked global interest in argan oil. At the heart of our brand is the stylist community that inspires us to create effective and easy-to-use products. Today, our mission remains unchanged: to pioneer beauty innovations while making a positive impact. We support animal welfare as a cruelty-free brand with our PETA Beauty without Bunnies certification and partnership with the Humane Society. Ocean conservation and sustainability are central to us, including our collaboration with Oceana. As our journey continues, we strive to make a meaningful difference in our communities and around the world.

Position Overview

The Account Coordinator – Eastern Canada is responsible for representing Moroccanoil hair and body product collections. The Account Coordinator will work with accounts in existing Retail, Travel Retail and Spa/Hospitality accounts within Eastern Canada to build and strengthen relationships while increasing sales through education, events and by servicing customers through product demonstration and strong sales ability.

Tasks & Responsibilities

• Understand and represent the Moroccanoil brand messaging and image to support all facets of the business in the marketplace.
• Responsible for territories: Eastern Canada includes Ottawa through Eastern Canada.
• Increase sales in territory and achieve personal retail sales goal.
• Collaborate with Account Executive(s) on overall sales and education strategies to ensure that the goal of each account is achieved based on the specific needs of the business.
• Review with Account Executive(s) retail sales and net shipping sales by account and retailer to ensure the achievement of retail and net sales targets are achieved.
• Manage on-hand inventory expectations per account and communicate to the Account Executive to ensure that the brand adheres to the Moroccanoil merchandising brand guidelines while maintaining minimal out-of-stock situations.
• Visit accounts within said territories on a monthly or quarterly call cycle depending on the overall needs of the business and individual account location sales volume.
• Collaborate with Account Executive(s) to proactively plan successful events within territory (driving in store appointments, set up/take down, coordinate pre/post event meetings with each location to ensure overall success and retail sales are maximized); planning each event minimum 60 days prior.
• Provide onsite seasonal education to support the seasonal hair and body marketing calendars.
• Consistently communicate with each account information to support all new products launches, promotions for both hair and body collections; including current order forms, deal sheets and education fact sheets.
• Ensure each account adheres to the Moroccanoil merchandising brand guidelines
• Assist Account Executive(s) with recruiting, scheduling, training and managing local freelance talent to maximize sales opportunities in the marketplace while minimizing travel costs.
• Submitting all required internal forms in a timely manner (Egencia Travel requests, Expense Reports, PRFs)
• Communicate to management competitive information when and where applicable.
• Communicate all business needs when applicable.
• Special projects (to be reviewed as needed and for the overall needs of the business)
• Ability to travel 4-5 days weekly, position requires a weekend schedule (min. of a Sat or a Sun) 3 times monthly

Qualifications

• Bachelor’s degree and/or min of 4 years industry experience working with premium beauty brands and retailers
• Plan, lead and facilitate educational training in person and/or virtually (New Store Openings, Master classes, and day-to-day trainings)
• Operational/Terminology: knowledge of retail accounts such as Sephora
• Prior Account Coordinator experience preferred but not required
• Licensed cosmetologist preferred but not required
• Proficient in MS Office Suite (Word, Excel, PowerPoint) preferred
• Fluent in English and French
• Successful selling techniques
• Excellent demonstration, customer service, communication and presentation skills
• Good communication and presentation skills
• Attention to detail
• Takes initiative
• Ability to multi-task
• Works well under pressure
• Ability to work in a fast-paced environment
• Able to work as a team member or individually
• Self-reliant with the ability to make solid business decisions
• Flexible