Account executive

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

We are seeking a dynamic and strategic Account Executive to lead large enterprise relationships for expansion and acquisition growth. This individual will be responsible for strengthening executive relationships, driving business expansion across multiple service lines, and ensuring the successful delivery of value to the client.
This role demands a strong blend of business acumen, relationship management, and strategic insight to identify new opportunities, align with customer objectives, and drive mutual growth.

Key Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for the client’s executive and operational stakeholders across technology, procurement, and business units.
• Develop and execute an annual account plan that aligns with the customer’s strategic objectives and our service portfolio.
• Proactively engage with senior leadership and key influencers to maintain trusted-advisor status.
• Facilitate Quarterly and Executive Business Reviews (QBRs/EBRs) to review progress, innovation, and outcomes.

Growth & Expansion

• Identify whitespace and growth opportunities across managed services, professional services, and product solutions.
• Collaborate with internal specialists, OEM partners, and delivery teams to introduce new offerings and innovations.
• Drive pipeline development, forecast accuracy, and margin growth in alignment with revenue targets.
• Establish and maintain executive-level sponsorship within the account to enable multi-year growth strategies.

Operational Excellence

• Partner with Service Delivery and Project Management teams to ensure customer satisfaction and SLA compliance.
• Escalate and resolve challenges in a timely and transparent manner to maintain operational excellence.
• Monitor account health metrics, including CSAT, renewal rates, and contract performance.
• Ensure governance models are adhered to, including reporting cadence, communications, and documentation.

Collaboration & Leadership

• Lead cross-functional account teams across sales, delivery, finance, and marketing to ensure coordinated customer engagement.
• Contribute to thought leadership by sharing insights on the financial services industry, market trends, and technology adoption.
• Represent the company at customer events and industry forums as a trusted technology partner.

• 10+ years of experience in enterprise account management, business development, or client success within the IT or technology services sector.
• Proven success managing large, multi-million-dollar accounts with complex stakeholder environments.
• Deep understanding of financial services industry operations, compliance, and technology trends.
• Strong strategic planning, analytical, and communication skills.
• Ability to navigate large matrixed organizations and lead cross-functional initiatives.
• Experience working with OEM partners

Performance Metrics

• Annual revenue growth and margin attainment within assigned account.
• Customer satisfaction and relationship depth (measured through executive feedback and QBR/EBR engagement).
• Cross-sell and upsell execution across service categories.

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.