Posted last month
Account Executive
@ CGI
Toronto, Ontario
SIGNALS
Overview
CGI is hiring an Account Executive to serve as the day-to-day operational and commercial lead for assigned credit union client accounts across Canada. The role covers relationship governance, contract and billing accuracy, client satisfaction tracking, and identifying new business within existing accounts. The posting states this is a full-time position.
Responsibilities:
- Manage day-to-day operations and governance for assigned credit union accounts
- Ensure contract, SOW and billing accuracy
- Lead CGI's Client Satisfaction Assessment Program
- Triage client escalations and alert CGI Directors to risks
- Identify net-new business opportunities within existing accounts
Requirements summary:
- Experience in account management or client-facing roles
- Understanding of financial institutions or banking technology
- Strong communication with executive stakeholders
- Ability to coordinate contracts and operational service levels
Tools & skills
Source and dates
Source type not verified · njoyn
- Employer posting date
- 2026-10-04
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business development |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CGI
| Field | Value |
|---|---|
| Company size | 10001+ |
| Headquarters | E-Commerce Place |
| Open jobs on Jobsy | 514 |
Job description
CGI’s Services to Credit Unions division is a trusted partner to over 110 credit unions, small banks, and trusts across Canada, supporting more than two million end-members.
We empower credit unions to modernize their digital offerings, streamline back-office operations, enhance security, and deliver exceptional member experiences through cutting-edge solutions, including:
• Core Banking Systems: DNA Core Banking and RFS360™ Banking solution.
• Digital Banking & Platforms: CGI Digital Banking™ (powered by ebankIT), CGI Digital Fabric™, and CGI Integrator™ API engine.
• Managed IT Services: Managed network, hybrid cloud, endpoint management, disaster recovery, and preventative cybersecurity solutions.
Working in close partnership with CGI Delivery Directors and supporting CGI Directors, Consulting Services (DCS), the Account Executive – Services to Credit Unions serves as the operational and strategic anchor for assigned credit union client accounts. This role combines dedicated account management of growing existing accounts along with an operational focus—establishing regular meeting cadences, ensuring flawless execution of ongoing contracts, driving financial and invoicing accuracy, coordinating Statements of Work (SOWs), leading CGI’s Client Satisfaction Assessment Program (CSAP), and triaging client escalations. In addition, Account Executives should identify any net-new business opportunities within their accounts and bring these opportunities to DCS’s attention.
Because of their unique position as the primary, regular point of contact with credit union clients, the Account Executive plays a vital role in operational vigilance—ensuring CGI Directors are proactively alerted to any emerging risks or potential client escalations requiring executive attention. The Account Executive acts as the day-to-day operational leader and trusted commercial partner for credit union executives (CEOs, CIOs, CFOs, and Operations Directors). You will be responsible for relationship governance, contract hygiene, billing accuracy, client satisfaction tracking, operational service level alignment, and supporting organic account expansions across CGI's solution ecosystem.
We empower credit unions to modernize their digital offerings, streamline back-office operations, enhance security, and deliver exceptional member experiences through cutting-edge solutions, including:
• Core Banking Systems: DNA Core Banking and RFS360™ Banking solution.
• Digital Banking & Platforms: CGI Digital Banking™ (powered by ebankIT), CGI Digital Fabric™, and CGI Integrator™ API engine.
• Managed IT Services: Managed network, hybrid cloud, endpoint management, disaster recovery, and preventative cybersecurity solutions.
Working in close partnership with CGI Delivery Directors and supporting CGI Directors, Consulting Services (DCS), the Account Executive – Services to Credit Unions serves as the operational and strategic anchor for assigned credit union client accounts. This role combines dedicated account management of growing existing accounts along with an operational focus—establishing regular meeting cadences, ensuring flawless execution of ongoing contracts, driving financial and invoicing accuracy, coordinating Statements of Work (SOWs), leading CGI’s Client Satisfaction Assessment Program (CSAP), and triaging client escalations. In addition, Account Executives should identify any net-new business opportunities within their accounts and bring these opportunities to DCS’s attention.
Because of their unique position as the primary, regular point of contact with credit union clients, the Account Executive plays a vital role in operational vigilance—ensuring CGI Directors are proactively alerted to any emerging risks or potential client escalations requiring executive attention. The Account Executive acts as the day-to-day operational leader and trusted commercial partner for credit union executives (CEOs, CIOs, CFOs, and Operations Directors). You will be responsible for relationship governance, contract hygiene, billing accuracy, client satisfaction tracking, operational service level alignment, and supporting organic account expansions across CGI's solution ecosystem.
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