Posted 5 months ago
Account Manager
@ Globalli
Remote in Canada
Overview
Globalli is hiring an Account Manager to run a portfolio of clients on its global payroll, EOR and HCM platform. The role drives retention, expansion and adoption as a trusted advisor, with no direct reports and a playbook-driven framework. Experience in account management, customer success or client services of 3 to 7+ years is preferred, with SaaS or HR tech experience strongly preferred.
Responsibilities:
- Own and grow a portfolio of client accounts
- Drive retention, upsell and cross-sell opportunities
- Conduct regular business reviews with clients
- Maintain CRM records and track account health
Requirements summary:
- 3–7+ years in account management or customer success
- Experience in SaaS, HCM, payroll or HR tech preferred
- Proven B2B client relationship management
- Experience with CRM systems, HubSpot preferred
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-06-11
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Globalli
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We help startups and businesses find their authentic voices, grow their communities, and connect with global audiences🚀
Full company description
Globalli lives and breathes all things startups. Some say we are obsessed, but we are just passionately enthusiastic about people disrupting the norm. We love helping our clients reach their goals. For some, this could be developing their MVP, and for others, it could be defining their go-to-market strategy. We understand that each client we work with is unique, as are their requirements and needs. Here is a brief overview of what we can do for you: Social Media Management Boost your brand's presence globally with targeted social media strategies and campaigns. Brand Strategy Create a killer strategy to develop your story, proposition, and plan of attack for global markets. Content/Product Localization Localize your videos, pitch decks, and products to reach your target market like a local. #startup #digitalmarketing #socialmedia #marketing #localization #consulting #startupskorea #korea #translation #pitching #coachin #community
- People associated on LinkedIn
- 1
- Reported office locations
- Seoul Startup Hub, 21 Baekbeom-ro 31-gil, Gongdeok-dong, Mapo-gu, Seoul, KR
- Other recorded names
- Globalli
- Specialties
- Startups
- Marketing
- Social Media
- Strategy
- Branding
- MVP Development
- Localization
- Translation
- Consulting
- Business Development
- Product Development
- Global Marketing
- Global Business Development
- Globalization
- Presentation Skills
- Coaching
- and Mentoring
- Profile identifies a recruitment agency
- No
Globalli lives and breathes all things startups. Some say we are obsessed, but we are just passionately enthusiastic about people disrupting the norm. We love helping our clients reach their goals. For some, this could be developing their MVP, and for others, it could be defining their go-to-market strategy. We understand that each client we work with is unique, as are their requirements and needs. Here is a brief…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 2-10 employees |
| Headquarters | Seoul |
| Organization type | Privately Held |
| Year founded | 2020 |
| Specialties | StartupsMarketingSocial MediaStrategyBrandingMVP DevelopmentLocalizationTranslationConsultingBusiness Development |
| Open jobs on Jobsy | 5 |
| View page |
The Account Manager will manage a portfolio of clients within Globalli’s global payroll, EOR, and HCM platform. This role is responsible for driving customer retention, expansion, and satisfaction by serving as a trusted advisor to clients and ensuring successful adoption and ongoing value from the platform.
This is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.
Key Responsibilities
Client Relationship Management
- Own a portfolio of client accounts as the primary point of contact
- Build and maintain strong long-term client relationships to drive retention
- Serve as a trusted advisor on global payroll, EOR, and HR tech solutions
- Act as the voice of the customer internally across product and operations teams
Account Growth & Retention
- Identify and execute upsell and cross-sell opportunities
- Drive account retention and manage churn risk proactively
- Develop and execute structured account plans using standardized playbooks
- Support renewal discussions and commercial continuity
Solution Delivery & Client Success
- Understand client workforce and business needs
- Recommend tailored solutions across payroll, compliance, and EOR services
- Ensure clients are maximizing value from the Globalli platform
- Support onboarding continuity and product adoption where needed
Account Performance & Reporting
- Track account health, usage, and satisfaction metrics
- Maintain accurate CRM records (HubSpot or equivalent)
- Conduct regular business reviews with clients
- Provide insights on risks, trends, and expansion opportunities
Cross-Functional Collaboration
- Partner with Implementation, Product, Support, and Sales teams
- Coordinate resolution of client issues and escalations
- Share client feedback to support product and service improvements
Client Enablement & Support
- Support client training and platform adoption
- Assist with workflow optimization and best practices
- Resolve issues in coordination with internal teams
Qualifications
- 3–7+ years in Account Management, Customer Success, or Client Services
- Experience in SaaS, HCM, payroll, EOR, PEO, HR technology strongly preferred
- Proven track record managing and growing B2B client relationships
- Strong relationship management and client communication skills
- Ability to manage multiple accounts in a fast-paced environment
- Commercial acumen with a focus on retention and expansion
- Strong problem-solving and proactive ownership mindset
- Experience with CRM systems (HubSpot preferred)
- Familiarity with payroll, global employment, or HR tech platforms is a plus
- Comfortable working with account data and reporting metrics
Preferred Qualifications
- Experience in high-growth SaaS or startup environments
- Exposure to global payroll, EOR, or cross-border employment models
- Multilingual capabilities
Journal
Only you can see this. Kept on this device, and in your account when you sign in.