Account Manager

Role Summary

The HVAC Account Manager manages and grows client relationships within the Plumbing and HVAC service portfolio in Calgary, Alberta. Reporting to the Director of Sales, Western Canada, this role identifies opportunities for maintenance agreements, retrofit projects, and energy-efficient solutions. Success means strong customer relationships, reliable contract performance, and profitable growth through collaboration with service, project, and estimating teams.

Why This Role Matters to Modern Niagara Building Services

The HVAC Account Manager helps customers maintain reliable, efficient building operations while growing Modern Niagara Building Services’ mechanical service business. Through proactive account management and responsive support, this role strengthens long-term partnerships and connects customers with maintenance, retrofit, and energy optimization solutions.

Key Impact / Purpose

• Strengthen customer relationships through proactive account management and consistent service delivery.

• Grow revenue through maintenance agreements, contract renewals, retrofit projects, and energy optimization opportunities.

• Support profitable contract performance by aligning customer requirements with operational delivery.

Duties and Responsibilities:

• Serve as the primary contact for assigned clients, coordinating their HVAC and Plumbing service and maintenance requirements.

• Build long-term relationships with facility and property managers through regular communication and proactive support.

• Conduct site visits to review contract performance, assess equipment condition, and identify improvement opportunities.

• Conduct quarterly business reviews with clients.

• Maintain accurate, up-to-date client equipment inventories and asset lists.

• Prepare quotations for service repairs and small retrofit projects.

• Identify and pursue new business opportunities with existing and prospective clients.

• Develop and present proposals for preventive maintenance programs, system upgrades, and energy optimization projects.

• Collaborate with operations and estimating teams to prepare accurate quotations and proposals.

• Coordinate with service and project teams to support timely delivery and quality workmanship.

• Monitor service contracts to ensure alignment with scope, budget, and customer expectations.

• Resolve customer concerns and service issues promptly and professionally.

• Achieve assigned sales and contract renewal targets.

• Manage account profitability by monitoring margins, costs, and contract renewals.

• Prepare sales forecasts and reports for management review.

Must haves:

• Three (3) to five (5) years of experience in HVAC and Plumbing service sales, account management, or a related mechanical field.

• Strong understanding of HVAC systems, maintenance practices, and building operations.

• Proven ability to develop and maintain customer relationships in a technical or service environment.

• Excellent communication, negotiation, and presentation skills.

• Proficiency with CRM systems and Microsoft Office applications.

• Valid driver’s licence and ability to travel locally.

Nice to haves:

• Previous experience as a Refrigeration, HVAC, or Building Automation Systems (BAS) Technician.

• Familiarity with commercial, institutional, and industrial facilities.

This is a new position.

Expected annual compensation: $90,000–$115,000

Modern Niagara Building Services offers a competitive total compensation package including:

• Performance-based bonus opportunities

• Defined Contribution Pension Plan with a generous employer contribution

• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family

• An annual health spending account to support your overall wellness

• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services

• A competitive vacation package with additional vacation granted throughout your tenure with the organization

• Employer Paid Parental Leave Top Up

• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work

• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance, and many others

Here at Modern Niagara Building Services, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara Building Services

Who We Are

Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa.

We are committed to having a positive and meaningful impact on Canada’s infrastructure—and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara Building Services

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry.

We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at [email protected] so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara Building Services. Only those selected for an interview will be contacted.