Posted 19 days ago
Account Manager, Customer Service
@ Calgary Sports and Entertainment
Calgary, Alberta
Overview
Calgary Sports and Entertainment is hiring a full-time Account Manager, Customer Service to handle fan and season ticket member inquiries, manage season ticket packages and renewals, and sell tickets and packages for Scotiabank Saddledome and McMahon Stadium. The role includes attending home games outside normal business hours and collecting outstanding balances on season ticket accounts. The posting sets a 24-business-hour response standard and a closing date of November 2, 2026.
Responsibilities:
- Resolve customer service inquiries within 24 business hours
- Manage season ticket member relationships and annual renewal campaign
- Sell season tickets, groups, packages and day tickets
- Attend home games outside business hours to oversee Ticket Office
- Collect outstanding balances on season ticket accounts
Requirements summary:
- 1-2 years minimum customer service experience
- Exceptional telephone manner and positive attitude
- Ability to multitask and perform under pressure
- Strong written and verbal communication
- Strong problem-solving skills
- Post-secondary degree an asset
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Calgary Sports and Entertainment
| Field | Value |
|---|---|
| Open jobs on Jobsy | 84 |
At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!
THE POSITION
The Account Manager Customer Service is primarily responsible for responding to all customer service inquiries and concerns, while ensuring satisfaction of clients is first priority. Provide administrative support by managing all season ticket/game packs; performing outbound calls to selected client group and maintain a positive relationship with all clients.
KEY ACCOUNTABILITIES
- Address and resolve all customer service questions, requests, concerns, and feedback within a 24-business hour timeframe.
- Manage inbound customer service emails and calls efficiently, responding promptly by leveraging FAQs and applying strong problem-solving skills.
- Cultivate and maintain positive relationships with assigned Season Ticket Members through various channels, including outbound calls, face-to-face interactions at games and Season Ticket Member Events.
- Lead the execution of the annual Season Ticket Member renewal campaign.
- Conduct the specified number of touchpoints outlined by Service Management to maximize Season Ticket Member satisfaction and retention.
- Utilize CRM tools to track and report the progress of relationships and touchpoint systems with Season Ticket Members, ensuring client profiles are consistently updated.
- Attend a predetermined number of home games outside normal business hours, overseeing Ticket Office operations during these events.
- Serve as a resource to all fans and season ticket members within the Scotiabank Saddledome.
- Manage the collection of outstanding balances on Season Ticket Member accounts.
- Actively promote and sell season tickets, groups, game packages, and day tickets for various events at Scotiabank Saddledome and McMahon Stadium.
- Provide tours of the Scotiabank Saddledome and McMahon Stadium upon request.
- Provide reception relief when required.
- Actively participate in the Safety Program, adhering to all safety rules.
- Perform other duties as necessary.
THE INDIVIDUAL
The ideal individual will have the following background:
- Post-secondary degree is considered an asset
- Minimum 1-2 years of customer service experience;
- Exceptional telephone manner, positive attitude;
- The ability to multi-task and perform under pressure while meeting deadlines is crucial;
- Ability to work independently or as part of a team with exceptional communication skills (both written and verbal);
- Strong problem solving skills;
- Intermediate to advanced skills using all Microsoft platforms is considered a strong asset.
This position will remain open until 3:00pm Monday, November 2nd, 2026.
CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.