Account Representative

When you join East Penn Canada, you become part of a leading battery solutions provider, serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by programs and benefits designed to help you thrive.

The Account Representative will be responsible for providing service to East Penn Canada’s national, regional and local accounts within their assigned territory. The Account Representative will also be responsible for providing training to customers, as appropriate, to support business growth.

Please note that this is a non-commissioned role focused exclusively on account management. It does not involve direct sales or sales targets.

East Penn Canada is seeking candidates with approximately 1–3 years of experience in account management, route sales, or a related field. This is a great opportunity for individuals looking to grow their careers in customer relationship management and develop within a supportive team environment.

Duties & Responsibilities

• Conduct regular service calls at assigned customer locations using company vehicle (on the road for most of each workday)
• Deliver product to customer locations and pick up used and/or warranty claim products for return to East Penn Canada warehouse
• Ensure customers’ merchandising (product displays, POP, and signage) are current and effectively promote East Penn’s products
• Provide product value training to client resellers
• Maintain East Penn inventories, including product model inventories, at customer locations such as retail stores and automotive dealerships
• Review daily inventory reports & reconcile with actual inventory
• Regularly review customer product mixes and recommend orders based on analysis of customer sales trends
• Liaise with customer contacts to confirm all orders delivered are accurate
• Efficiently and effectively perform battery inspections at customer sites (comprehensive product training will be provided)
• Provide warranty support for all assigned accounts

Experience, Skills & Competencies

• 1-3 years of account management or similar experience (experience with route or territory account management an asset)
• Experience within the power storage, automotive, or general industrial manufacturing/distribution sectors is a strong asset
• Strong customer focus with the ability to build and maintain long-term business relationships
• Solid planning, organizational and time management skills
• Strong written and verbal communication skills in English
• Self-directed, able to work with minimal oversight, and highly results driven
• High-school or equivalent, with post-secondary education considered an asset
• Experience using a CRM is an asset, with Salesforce experience highly preferred
• Working knowledge of MS Office Suite

Other Considerations & Requirements:

• Valid Class 5 driver’s license with no major driving infractions and willingness to travel within given territory daily
• Solid familiarity with Calgary and surrounding areas, with candidate residing within reasonable driving distance of East Penn’s Calgary branch location
• Background checks including criminal record, driver's abstracts & employment references will be required for successful applicants

Join a team within the battery industry that values your contributions and invests in your long-term success.

“What Powers You” matters. Here’s how we support our corporate and support teams:

• Competitive compensation with results-based rewards and annual merit increases tied to performance
• 100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeing'
• Profit sharing and deferred profit-sharing programs to support long-term financial planning
• Career growth opportunities, with many roles across our four divisions filled through internal promotions
• Industry leading training and development, including inhouse learning opportunities and tuition reimbursement to support continued growth
• A collaborative, team-based work environment where contributions are recognized and valued
• Employee discounts on batteries, plus access to exclusive deals on popular brands

Application Process:
Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message.All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.

Accessibility and Inclusion:

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.