Account Service Representative

Lynden Healthcare is a leader in third-party logistics solutions for the healthcare industry, serving both human and animal health. We take pride in our work, knowing that providing dependable service can impact people’s lives.

Lynden International Logistics ULC is actively seeking a detail oriented Account Service Representative to join our team at our Guelph, ON location.

The successful Account Service Representative is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality. The ASR is accountable for the timely and accurate collection of orders both online and offline with the customer. Routine communication to the client and their customers, in both verbal and written form, is required.

ABOUT THIS POSITION:

DUTIES AND RESPONSIBILITIES:

• Computer entry of customer orders.
• Oversee EDI transactions on behalf of the client and customer.
• Advise and enforce client minimum order quantity guidelines.
• Advise and enforce order increments to ensure desired quantity is ordered based on client requirements.
• Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
• Maintain current knowledge of client promotional deals and advise customers accordingly.
• Advise and enforce pay terms by client as required.
• Handle customer inquiries, problems, and complaints.
• Convey back order information on behalf of client to their customers at time of order placement.
• Edit and enter customer returns once authorization has been received and process a credit as required.
• Communicate daily with clients to provide information as requested.
• Maintain and verify inventory, and forward to clients.
• Process client claims with carriers for any damages or loss while in transit to the customer.
• Enters and maintains contract and deals on behalf of the client if required.

SKILLS REQUIRED:

• Ability to work independently and as a team member.
• Excellent verbal and written communication skills.
• Excellent customer service skills and pleasant telephone manner.
• Good interpersonal skills to liaise effectively with clients, customers, staff and management.
• Attention to detail.

EDUCATION & EXPERIENCE:

• Minimum education required: Secondary school diploma.
• Minimum experience required: 3+ years' in customer service or equivalent combination of education, experience and training.

WHY WORK FOR US?

Lynden’s mission and values guide us to support each other and the communities we serve. Our original philosophy of putting the customer first, working hard, delivering quality, being the best, and having fun throughout still influences everything we do. When working at Lynden International Logistics ULC, you will gain access to a variety of perks and benefits:

• Competitive salary ranging from $46,000 - $50,000 CAD. Please note, compensation may vary based on candidates skills and experience.
• Day shift position, Monday to Friday.
• Medical, dental, disability, AD&D, and life insurance benefits.
• Pension plan.
• Paid sick days.
• Access to our EAP (Resources for Living) to better support our team.
• Years of service recognition awards.
• Company picnics.

Lynden International Logistics ULC uses Dayforce recruiting, which has AI features, however Lynden International Logistics ULC reviews applications for each candidate by a member of our recruitment team to assess their fit for the role.

Lynden International Logistics ULC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.