Account Specialist

Who We Are

TELUS Small Medium Business (SMB) is the fastest-growing segment in the industry. We're on a mission to become the digital-first technology provider of choice for businesses across Canada — making technology secure, simple, and worry-free. As we continue to grow nationally, we're looking for driven sales professionals to join our successful team and help shape the future of business technology.

Own Your Territory. Build Your Business. Drive Canadian Business Forward!

Are you a driven, entrepreneurial sales professional who thrives on prospecting and winning new business and helping small business owners succeed with the right technology solutions? Join TELUS as an Account Specialist on our Small Medium Business team — where you'll think like a CEO, build your own book of business from the ground up, and make a real impact on businesses across Canada. You will be a trusted advisor and entrepreneur who owns your results, your strategy, and your growth. You'll focus on outbound prospecting to connect with small business owners, identify their needs, and deliver tailored technology solutions that help them thrive in today's digital world.

Here's how:

• Hunt and develop new business through strategic outbound prospecting and proactive outreach across your territory.
• Build and cultivate your own book of business from the ground up — not just work assigned leads. Your business is yours to own and grow
• Manage a full sales cycle from qualifying prospects to closing deals and building a strong client base. Success requires the ability to thrive in variety — some deals close in weeks with deeper discovery, others in days with ready-to-buy prospects
• Deliver consultative solutions tailored to each business's unique needs across our full portfolio — Mobility, Fibre Business Connect, Business Security and Generative AI solutions.
• Cultivate long-term partnerships where clients see you as their trusted technology advisor, not a one-time transaction — building recurring revenue streams
• Drive outbound prospecting initiatives while cultivating relationships and referral networks to support sourcing efforts — top performers source 40%+ of their pipeline through relationships
• Achieve and exceed monthly sales targets while maintaining a focus on customer success — clear monthly quotas with transparent tracking
• Maintain accurate pipeline records and manage your business with an entrepreneurial mindset using industry-standard CRM tools (Salesforce)

What's In It For You

• Realistic Earnings Expectations:
  • Full OTE: $80,000 – $100,000 (based on 100% quota achievement)
  • Top Performers can achieve accelerator bonuses — Achieve 100% on all product lines and earn 2X your commission. Last year, our top 10% of performers exceeded $150K+ in total compensation
  • Uncapped earning potential — No ceiling on commissions. Your effort directly translates to your paycheck
• Comprehensive benefits starting from day one, including a wellness account, health coverage, and mental health support
• Generous TELUS share purchase program with company contributions — build long-term wealth alongside your salary
• Industry-leading training and development — Structured onboarding (4-week program), ongoing product certification, AI solution mastery, and sales methodology.
• Clear career progression path to advanced sales and leadership roles
• Mentorship from top-performing sales leaders - paired with a dedicated coach who’s hit quota consistently
• Supportive, high-performance team environment — located steps from Union Station in downtown Toronto, perfect for commuters and those seeking vibrant urban work culture
• Sales tools and technology — Access to GONG call recording and coaching, Salesforce CRM, and AI-powered prospecting tools to maximize your efficiency

What Success Looks Like

Meet Sarah, one of our top Account Specialists. A former customer-facing sales professional, Sarah built a territory of 45+ active clients in her first 12 months, sourced 60% of her pipeline through relationships, and earned $127K in total compensation. This could be you!

Qualifications

What You'll Bring

• Proactive prospector mentality - you’re energized by outbound, make 50+ dials per day without hesitation and are motivated by acquiring new business.
• Excellent communication, relationship-building, and presentation skills
• Entrepreneurial mindset with a focused pursuit of success and accountability for your results
• You bring disciplined execution and quota accountability — hitting targets consistently, managing priorities strategically, and adjusting your approach based on pipeline data
• Adaptability, resilience and coachability, you’re open to feedback
• Eagerness for continuous learning and career growth — you invest in your own development and stay current with industry trends

Preferred (But We'll Train the Right Attitude)

• 1-3 years B2B or outbound sales experience — ideally in SaaS, technology, or telecommunications
  Familiarity with CRM tools (Salesforce, GONG, HubSpot, or similar) — you're comfortable with technology and can navigate platforms intuitively
• Experience in field sales, outside sales or territory management
• Multilingual proficiency — a distinct advantage for our diverse client base across Canada
• Established professional network within the business community — your referral network becomes your competitive advantage

Ready to Own Your Territory? If you're a sales professional who wants to build something real, earn what you deserve and control your own destiny, we want to talk! Apply now.