Accounts Receivable Escalations Analyst

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Key Responsibilities:

• Preparation of demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other streams of business as needed.
• Investigation and analysis of various customer scenarios.
• For escalated customers, update and maintain accurate customer files with all applicable correspondence and report to AR Escalations Manager on status as required.
• Support the AR Escalations Manager with assisting in developing payment plans and solutions to collect outstanding balances and assist in managing required communications externally and internally associated to these accounts.
• Supporting collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with customers regarding collections issues, actions, payment inquires and invoicing.
• Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
• Communication with customers within assigned portfolio regarding collections issues, actions, payment inquires and invoicing
• Recognize billing issues through research and regular reconciliation.
• Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
• Compilation and provision of invoice copies, credits and unapplied payment details, as required.
• Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
• Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
• Participate in conference calls with customers and internal partners supporting recovery of past due invoices for small dollar accounts on AR Digital team and AR Escalations as needed.
• Onboarding support of new team members including coordination of any co-op assignments within the team with coordination of the AR Escalation Manager.
• Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR Escalations and AR Digital Teams.

Required Experience:

• Bachelor's degree in accounting or 3+ year's experience processing accounts receivable.
• Must possess a high level of moral judgment for handling confidential information and monetary transactions.
• Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions.
• Effective attention to detail and high degree of accuracy managing reconciliations.
• Strong communication skills (both verbally and in writing) are essential, including the ability to confidently discuss disputes and deductions with internal teams and external stakeholders.
• Must be a team player and have the ability to effectively work within a strong cross functional environment.
• Demonstrated experience championing change in a fast-paced environment.
• Experience coaching within a diverse team and in a business to business environment.
• Sound analytical thinking, planning, prioritizing and execution skills.
• Excellent computer skills with a strong working knowledge in Microsoft Word and Excel.
• Working understanding with the US Health Care system - would be a benefit.

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.