Administrative Assistant

About North Star Air

At North Star Air, we connect people, goods, and communities across the North. We are committed to delivering safe, reliable, and affordable air transportation while supporting the unique needs of the people we serve. People are at the heart of everything we do.

Position Summary

The Office Administrator is responsible for coordinating and overseeing all administrative and office support activities for the company. This includes managing reception, office services, supplies, mail, contracts, and assisting with travel, events, and general coordination to ensure the office runs efficiently and professionally.

Key Responsibilities

Administrative Support & Coordination

• Coordinate meetings, calendars, travel arrangements, and company events (including catering and bookings).
• Maintain office organization and ensure a clean, professional workspace (including oversight of cleaning staff logbook).
• Maintain inventory and order office, kitchen, and general supplies.
• Negotiate and manage contracts or service agreements with third-party vendors.
• Process and record incoming payments.
• Approve purchase orders and invoices as required.
• Work closely with the Executive Team on various administrative and operational tasks.
• Track deliverables and deadlines across departments.
• Perform other duties as assigned.

Reception & Communication

• Manage inbound calls, emails, and general inquiries with professionalism and discretion.
• Administer incoming/outgoing mail, courier services, and shipments.
• Audit daily sales reports and ensure accurate submission.

Fleet & Insurance Administration

• Manage vehicle licensing renewals, insurance updates, claims coordination, and repairs.

What We’re Looking For (Qualifications)

• Post-secondary education in Business Administration or equivalent.
• Previous experience in office administration; aviation or transportation industry experience preferred.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience with purchasing, inventory control, and third-party vendor management.
• Strong organizational, communication, and interpersonal skills.
• Proven ability to manage multiple priorities with minimal supervision.
• Sound judgment, problem-solving ability, and attention to detail.
• Must successfully complete a Criminal Records Check.

Working Conditions

• Monday–Friday schedule; occasional weekends or overtime as required.
• Sitting
• Making repetitive motions
• Lifting or moving up to 20 lbs may be required.
• Primary work location: Thunder Bay, ON.

Benefits & Perks

• Extended Healthcare
• Paid Time Off
• Company Events
• Vision Care, Dental Care
• Flight Benefits
• Service Awards
• Employee Assistance Program
• Company Discounts
• Employee Recognition
• Disability Insurance, Life Insurance
• e-Store Merchandise
• On-Site Parking
• RRSP, Employee Stock Purchase Plan, Profit Sharing

(Benefits are subject to eligibility and plan terms.)

Eligibility & Accommodation

Thank you for considering a career with North Star Air! We welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. NSA will provide reasonable accommodation for qualified individuals with disabilities in the job application process. Applicants must have current eligibility to work in Canada. We appreciate all applications; only those selected for an interview will be contacted.

How to Apply

Please email your cover letter and resume to [email protected].

Please title the email “Administrative Assistant” in BOLD to distinguish your application.

The posting will be posted until filled.

The base salary for this role considers a variety of factors, including candidates’ knowledge, skills, experience, education, and requirements for this position. NSA provides an extensive offering of programs to promote a culture of safety, well-being, inclusivity, and sustainability to enable our employees to be the best version of themselves.