Administrative Associate

Job Title: Administrative Associate

Department: Licensure

Status: Full-time; Contract role until March 31st, 2027

Location: Vancouver, BC;

Who We Are

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. The College regulates over 10,000 health professionals, including chiropractors, massage therapists, naturopathic physicians, traditional Chinese medicine practitioners, and acupuncturists across British Columbia.

Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health’s initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

About This Employment Opportunity

The College is seeking an individual with administrative, clerical and customer service support to take on the role of Administrative Associate, Licensure.

The Administrative Associate supports a wide variety of administrative functions and licensure-related tasks, serving applicants on licensing matters that extends from their entry-to-practice to leaving their practice. The work tasks can involve reviewing, processing, and tracking licensure applications, providing administrative support for Committee and panel meetings, and for examination administration. This role also supports other functions within the College and is a backup for general administrative duties.

It is essential for all College staff to contribute to a public protection mandate, delivering efficient and responsive services that align with the Declaration on the Rights of Indigenous Peoples Act (DRIPA) and broader commitments to reconciliation, while supporting the College in meeting its regulatory, strategic, and operational goals.

Duties and Responsibilities (include but are not limited to)

• Provides timely, accurate and courteous responses regarding licensure processes and policies to applicants, licensees, the public and other regulators through mail, fax, phone and email, while having the ability to forward more specific types of inquiries to coordinators and managers as appropriate.
• Provides timely, accurate and courteous responses regarding licensure processes and policies to applicants, licensees, the public and other regulators through mail, fax, phone and email, while having the ability to forward more specific types of inquiries to coordinators and managers as appropriate.
• Assists licensees with licensure processes with a knowledge of the requirements and acceptable supporting documents for various types of licensure applications.
• Supports the processing of applications for licensure; ensuring all documentation and fees have been received.
• Supports entry to practice related tasks such as exam administration and application processing.
• Coordinates and manages applicant and licensee criminal record checks as required by legislation.
• Provides support for the Licensee and/or Permit Committee and panels including facilitating meeting logistics, preparing and disseminating documents.
• Updates and maintains licensee information in the College’s record management systems (both physical and digital databases).
• Assists with the registration and annual renewal of Health Professions Corporation Permits, ensuring compliance with the Health Professions Act and/or Health Professions and Occupations Act.
• Attends to in-office administrative duties which include meeting walk-in visitors, processing incoming and outgoing mail.
• Assists in sending out correspondences to applicants, licensees, or other external stakeholders for the licensure team.
• Provides database reporting regarding licensure for the licensure team and College leadership as requested.
• Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
• Other duties as assigned by the Manager.

Qualifications and Skills

• Two years’ experience in administration work; experience in health regulation or a similar field is an asset.
• Strong customer service skills and excellent oral and written communication.

• Experience working with registrant / licensee management application system (Specific knowledge of the Alinity Registrant Management Application System is a plus.)

• Tech savvy with excellent working knowledge of computers and software applications, including cloud computing systems, Microsoft Office suite, and meeting scheduling software.

• Maintain confidentiality and discretion of information received while performing work functions.

• Demonstrated high degree of integrity.

• Fast learning in a work culture that strives innovation, integrity, collaboration and results.

• Demonstrated ability to work productively within a team but also independently.
• Collaborative spirit with a passion for fostering regulatory excellence.
• Exceptional organizational and time management skills, strong attention to detail, and ability to multi-task.
• Strong abilities and enthusiasm for learning new technologies as they emerge.
• Applies a growth mindset to new challenges and tasks.
• Awareness of the Declaration on the Rights of Indigenous Peoples Act (DRIPA) and Action Plan and their application to the work at CCHPBC.
• Knowledge of the social, economic, political, and historical impacts of settler colonialism on Indigenous Peoples, along with familiarity with Indigenous-specific anti-racism, cultural safety, and relevant foundational documents and legislative commitments and how they intersect across the health care system.
• Working knowledge of the Health Professions and Occupations Act including their application to the work at CCHPBC.

An individual who meets either the established formal qualification or the accepted equivalency can be considered equally for this role.

Compensation and Perks

The compensation for this position ranges from $51,780 to $64,725 annually, based on a 37.5-hour work week. The starting salary will be determined by factors such as the candidate’s job-related knowledge, skills, experience, the salaries of peers within the same range, market conditions, and other relevant considerations.

This role requires the successful candidate to be in-office five days per week. Additionally, this role may occasionally require the incumbent to work outside of normal office hours.

Application Process

If you are interested in joining our team, please submit your resume and cover letter on our careers portal on our website, www.cchpbc.ca/about/#careers. This position will remain open until filled. References, education and credential verifications, and a criminal record check may be required for final candidates.

CCHPBC values diversity as a vital strength, extending beyond representation to meaningful inclusion, empowerment, and support for individuals of diverse backgrounds, identities, experiences, and abilities. We are committed to fostering an environment where all are respected and able to thrive, and we welcome applications from individuals who identify as First Nations, Métis, Inuit/Inuk, Black, racialized, 2SLGBTQIA+, gender diverse, persons with disabilities, and neurodivergent.

The College provides accommodations for applicants with disabilities throughout the selection process. If you require accommodation, please inform us when contacted for an interview or assessment. All accommodation information will be kept confidential.

We appreciate all applications; however, only those selected for an interview will be contacted.