Administrative Customer Service Representative

Location: Mississauga, ON, fully on-site, Monday to Friday, 35 hours per week

Language: Strong English communication skills required, both written and spoken. French/English bilingualism is an asset.

Duration: 11-week contract with potential extension and opportunity to convert to permanent

Background Check Requirement: Successful candidates must complete standard onboarding requirements, including a criminal background check and two references.

About the Opportunity
Join a professional organization in the insurance services sector as a Customer Service Representative with a strong administrative focus. This role is ideal for someone who enjoys detailed work, takes pride in accuracy, and is looking to build their administrative experience in a structured office environment.

You’ll work closely with an experienced team to process insurance-related documents, maintain accurate policy information, and support customers with occasional inquiries. If you’re dependable, coachable, and enjoy learning new processes, this is an opportunity to gain valuable industry experience with potential to transition into a permanent position.

What’s In It for You
• Earn up to $22/hour on contract, with potential to convert to a permanent position at $23/hour based on performance
• Gain hands-on experience within the insurance industry
• Receive training on insurance policies, procedures, and systems
• Enjoy free onsite parking and a Monday to Friday schedule
• Join a workplace that values reliability, teamwork, learning, and a positive attitude

Your Responsibilities
• You’ll process insurance-related documents, policy updates, premium changes, and customer requests accurately and within established service standards
• You’ll review names, dates, policy information, and other details carefully to ensure accuracy before completing updates
• You’ll complete data entry, process correspondence and returned mail, and maintain assigned workflow queues
• You’ll proofread written work for spelling, grammar, and accuracy before finalizing documentation
• You’ll respond to occasional customer inquiries by phone or email and provide professional service
• You’ll maintain confidential customer information and support additional administrative projects as required

Skills and Qualifications
• 1–2 years of office administration, clerical, document processing, or related experience
• Strong attention to detail with a proven ability to produce accurate, error-free work
• Excellent written and verbal communication skills with professional phone and email etiquette
• Strong organizational and multitasking abilities with the ability to follow detailed procedures
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and general computer navigation
• Dependable, positive, and self-motivated, with a strong willingness to learn
• Insurance or financial services experience is an asset, but not required

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.