Posted 7 days ago
Administrative Support IV
@ Alberta Health Services
Edmonton, Alberta
Overview
Alberta Health Services is hiring an Administrative Support IV for a temporary full-time role in the Hand and Wrist Assessment Clinic at Royal Alexandra Hospital. The role manages complex surgical referrals in Connect Care, from intake and triage to waitlist placement, and coordinates clinics and patient communication. The posting states a rotating days, evenings and weekends schedule, a 7.75-hour shift, and a salary of $28.49 to $34.62 per hour.
Responsibilities:
- Receive, review and process surgical referrals in Connect Care
- Maintain referral work queues and monitor waitlist status
- Coordinate screening clinics and appointments
- Communicate appointment details and waitlist information to patients
- Prepare statistical reports and maintain accurate records
Requirements summary:
- Some post-secondary education
- Minimum one year unit clerk or referral processing experience
- Proficiency in Outlook, Excel, Word and PowerPoint
- Typing speed of at least 50 w.p.m.
- Strong written, oral, time management and problem-solving skills
Tools & skills
Source and dates
Source type not verified · selectminds
- Employer posting date
- 2026-10-30
- First seen by our source
- 2026-10-31
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Administrative |
| Experience | 1+ years |
| Hours per week | 38.75 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Alberta Health Services
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Healthy Albertans. Healthy Communities. Together.
Full company description
Alberta Health Services (AHS) is proud to be part of Canada’s first and largest provincewide, integrated health system, responsible for delivering health services to more than 4.5 million people living in Alberta, as well as occasionally to some residents of other provinces and territories Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world. Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.
- LinkedIn followers
- 221,476
- People associated on LinkedIn
- 46,271
- Reported office locations
- 10030 – 107 Street NW, Edmonton, Alberta T5J 3E4, CA
- 1620 29 St NW, Calgary, AB T2N 4L7, CA
- Other recorded names
- Alberta Health Services
- Specialties
- Health Support and Services
- Profile identifies a recruitment agency
- No
Alberta Health Services (AHS) is proud to be part of Canada’s first and largest provincewide, integrated health system, responsible for delivering health services to more than 4.5 million people living in Alberta, as well as occasionally to some residents of other provinces and territories Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 10,001+ employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Nonprofit |
| Year founded | 2008 |
| Specialties | Health Support and Services |
| Open jobs on Jobsy | 2,234 |
| View page |
Your Opportunity:
Under the supervision of the Unit Manager and in collaboration with the Zone Hand and Wrist Assessment Therapist, The Admin Support IV manages complex referrals within Connect Care, supporting patients throughout their journey from referral intake and triage to surgical waitlist placement. The Admin Support IV is responsible for receiving, reviewing, and processing referrals; maintaining referral work queues; coordinating screening clinics and appointments. The position performs advanced clerical, scheduling, data entry, and tracking functions to support timely patient access to Hand and Wrist services. The Admin Support IV communicates appointment details, instructions, and waitlist information to patients in a professional and compassionate manner and manages sensitive conversations with individuals experiencing pain, anxiety, or frustration. The Admin IV acts as a liaison between patients, referring providers, Primary Care Networks (PCNs), surgeons' offices, and interdisciplinary teams to support continuity of care. Responsibilities also include maintaining accurate records in Connect Care and referral databases, monitoring referral status and waitlists, preparing statistical reports, and supporting operational and quality improvement initiatives. This position is zone based with responsibilities within the associated zone leadership.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Hand and Wrist Assessment Clinic
- Primary Location: Royal Alexandra Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 06-NOV-2026
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 16-NOV-2026
- Temporary End Date: 31-MAY-2027
- Hours per Shift: 7.75
- Length of Shift in weeks: 4
- Shifts per cycle: 20
- Shift Pattern: Days, Evenings, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $28.49
- Maximum Salary: $34.62
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Minimum of 1 year of unit clerk or referral processing experience is required, ideally within surgical specialties. Demonstrated competency in Office software including Outlook, Excel, Word, and PowerPoint. Strong skills in communication (written and oral), time management and problem solving. Must type at least 50 w.p.m. Accuracy and attention to detail essential. (Skills assessment may be required as part of the hiring process for qualified candidates.)
Preferred Qualifications:Working knowledge of Alberta Health Services systems and processes including Netcare/ and Connect Care Referral Work queues. Understanding path to care referral management timestamps.
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