Posted 5 days ago
Agent de service à la clientèle
@ Microage
Québec, Quebec
Pay:
$21–$23 an hour
Responsibilities:
- Recevoir les appels de service par téléphone et par courriel
- Ouvrir les billets d'incidents techniques dans le logiciel
- Assigner les billets aux techniciens
- Assurer le suivi auprès des clients et respecter les délais de réponse
- Documenter les interventions et fermer les billets
Requirements summary:
- Bien s'exprimer à l'oral et à l'écrit
- Courtois, minutieux et fiable
- Rigueur dans le travail
- Esprit de collaboration et d'entraide
Tools & skills
Source and dates
Job-board feed · jobillico
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Microage
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Technology Reimagined™
Full company description
MicroAge is an award-winning full-service solutions integrator. For 50 years, MicroAge has empowered businesses to advance, secure, accelerate, and transform—moving quickly with technology changes across the channel to drive business forward. Our highly certified team brings deep expertise across cybersecurity, data intelligence, technology implementations, and managed IT services, delivering practical solutions that drive real business outcomes. No matter what business you’re in, we’re ready to transform your organization into a technology company. We work across a wide range of industries, including: • Construction • Education • Entertainment • Financial Services • Healthcare (including HIPAA compliance) • Legal • Manufacturing • Retail • State & Government MicroAge continues to be recognized for both performance and culture, including placements on the CRN MSP 500, Tech Elite 250, and Solution Provider 500. For 10+ years, MicroAge has been recognized as a Best Place to Work by the Phoenix Business Journal. At MicroAge, you’re not just joining a technology company, you’re part of a collaborative, growing community. Explore our open positions: https://microage.com/open-positions
- LinkedIn followers
- 25,140
- People associated on LinkedIn
- 397
- Reported office locations
- 15210 S. 50th Street, Suite 180, Phoenix, AZ 85044, US
- Business categories
- Cloud Security
- Information Technology
- Intrusion Detection
- Consulting
- Data Center
- Fraud Detection
- Penetration Testing
- Cloud Data Services
- Identity Management
- Cloud Infrastructure
- Other recorded names
- Frontier Technology LLC dba MicroAge
- MicroAge
- Specialties
- Storage Solutions
- Networking & Security
- Software Licensing
- Cloud
- IT Services
- Datacenter Migrations
- Cloud Services
- managed services
- security strategy
- Unified Communications
- UCaaS
- Collaboration
- Digital Transformation
- Security Services
- Cloud Service Provider
- Modernizing Infrastructure
- Managed IT
- Strategic Consulting
- Cloud Assessment
- IT Assessment
- Migration
- Data Center Software
- Data Center Security
- Software Defined Data Center
- Disaster Recovery Services
- Private Cloud
- Hybrid Cloud
- Public Cloud
- Cybersecurity
- Microsoft
- Data Intelligence
- and Artificial Intelligence
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
MicroAge is an award-winning full-service solutions integrator. For 50 years, MicroAge has empowered businesses to advance, secure, accelerate, and transform—moving quickly with technology changes across the channel to drive business forward. Our highly certified team brings deep expertise across cybersecurity, data intelligence, technology implementations, and managed IT services, delivering practical solutions…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 201-500 employees |
| Headquarters | Phoenix, AZ |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Storage SolutionsNetworking & SecuritySoftware LicensingCloudIT ServicesDatacenter MigrationsCloud Servicesmanaged servicessecurity strategyUnified Communications |
| Open jobs on Jobsy | 2 |
| View page |
Vous avez envie de relever de nouveaux défis reliés aux technologies de l’informations tout en retrouvant une nouvelle famille! MicroAge Québec est exactement l’endroit parfait et c’est pourquoi nous vous invitons à vous joindre à nous sans tarder!
MicroAge Québec est actuellement à la recherche d’un agent de service à la clientèle au département des services techniques.
Nous vous proposons un milieu axé sur la proximité, la collaboration, le respect, l’épanouissement et le développement de vos compétences. Grâce à une équipe dynamique et chevronnée, l’ambiance est à la fois stimulante et enrichissante.
Relevant du gestionnaire des services techniques, la ressource sélectionnée sera affectée à notre département de coordination technique. Elle recevra quotidiennement plusieurs appels de service par courriel et par téléphone : elle devra ouvrir des billets d’incidents techniques dans notre logiciel puis les assigner aux techniciens, aviser les clients que leur appel de service a été prise en charge, s’assurer que les délais de réponses respectent les différentes ententes établies, effectuer le suivi auprès des clients, documenter les interventions puis fermer les billets d’incidents. Nous recherchons ainsi une personne s'exprimant bien axée sur la colaboration et l'entraide.
Nous recherchons ainsi une ou un candidat s'exprimant bien, courtois, minutieux, fiable, ayant de la rigueur dans son travail.
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