Posted 4 months ago
Agent, Guest Services
@ Holland America/Princess Alaska-Yukon Land Operations
Dawson City, Yukon
Overview
Holland America/Princess Alaska-Yukon Land Operations is hiring a temporary full-time Guest Services Agent in the Yukon. The role welcomes travelers, handles bookings, shares local tips and resolves guest needs during fast-paced seasonal days. The posting requires a background check, the legal right to work in Canada, and standing or walking for at least 8 hours a day.
Responsibilities:
- Assist customers, employees and management and respond to queries
- Apply knowledge of company products and policies to provide service and generate sales
- Perform a variety of moderately difficult customer service tasks
Requirements summary:
- Pass a pre-employment background check
- Minimum age 18 to reside in company housing
- Legally able to work in Canada
- Stand, walk or work on feet for 8 hours per day
Tools & skills
Source and dates
Employer career site / ATS feed · pinpoint
- Employer posting date
- 2026-07-14
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Seasonal | Yes |
| Travel | air: none · ground: none |
| Work setting | Client sites |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Background checks | criminal record |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Holland America/Princess Alaska-Yukon Land Operations
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Hiring seasonal/year-round jobs in Alaska & the Yukon. Must be authorized to work in the U.S. & CA. No visa sponsorship.
Full company description
We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. We provide all the land-based logistics and operations in Alaska and the Yukon. We offer year-round positions and summer seasonal jobs for individuals just entering the workforce to those with life experiences. We operate hotels, a fleet of luxury motor coaches and the largest domed rail cars in the world; we offer both luxury and adventure that is truly unmatched. Don’t miss your chance to find adventure and work for the largest tour operator in Alaska! To view our year-round and summer jobs in Alaska and the Yukon, visit www.alaskatourjobs.com or www.yukontourjobs.com. Must be authorized to work in the United States or Canada. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time.
- LinkedIn followers
- 10,322
- People associated on LinkedIn
- 585
- Reported office locations
- Anchorage, AK, US
- Fairbanks, AK, US
- Denali National Park, AK, US
- Copper Center, AK, US
- Cooper Landing, AK, US
- Juneau, AK, US
- Ketchikan, AK, US
- Skagway, AK, US
- Dawson City, Dawson City, Yukon, CA, CA
- Business categories
- Tourism
- Travel
- Internet & Web Services
- Information Technology
- Other recorded names
- Holland America/Princess Alaska-Yukon Land Operations
- Specialties
- Hospitality
- Tourism
- Lodges
- Rail
- and Travel
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. We provide all the land-based logistics and operations in Alaska and the Yukon. We offer year-round positions and summer seasonal jobs for individuals just entering the workforce to those with life experiences. We operate hotels, a fleet of luxury motor coaches and the largest domed…
| Field | Value |
|---|---|
| Industry | Travel Arrangements |
| Company size | 1,001-5,000 employees |
| Headquarters | Anchorage, AK |
| Organization type | Public Company |
| Specialties | HospitalityTourismLodgesRailand Travel |
| Open jobs on Jobsy | 24 |
| View page |
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Be the friendly face of adventure in the wild Yukon! As a Guest Services Agent, you’ll welcome travelers from around the world, helping them experience the magic of the North—from aurora sightings to local culture. You’ll handle bookings, share insider tips, and ensure every guest’s stay is smooth, warm, and unforgettable. If you love people, nature, and fast-paced days, this role is your perfect frontier.
RESPONSIBILITIES
- Performs a variety of moderately difficult customer service tasks.
- Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales.
- Assists customers, employees, and management and responds to queries.
REQUIREMENTS
- Must pass a pre-employment background check.
- Minimum age of 18 years required to reside in company housing, where available.
- Must be able to legally work in Canada.
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for minimum of 8 hours per day.
BENEFITS
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
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