AI Onboarding Specialist (Client Management / Non-Engineering)

Job Title: AI Onboarding Specialist (Client Management / Non-Engineering)

Location: Office-first

At Vendasta, we're leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them. We're proud to share that Vendasta has officially been named one of Canada's Most Admired Corporate Cultures for 2025!

About the Job

The mission of the AI Onboarding Specialist is to act as a trusted partner and guide for our clients, transforming business needs into functional AI-driven solutions within the Vendasta ecosystem. The person in this role brings a service-first mindset, genuine curiosity about AI, and a consultative, people-focused communication style. You'll build strong client relationships from the very first conversation, understand what each client needs, get their solution up and running, and keep checking in to make sure it continues to deliver results. Along the way, you'll use AI tools to work more efficiently, spot opportunities, and find new ways to help clients succeed.

Your Impact

As an AI Onboarding Specialist, you'll work with clients, Senior Specialists, and AI Workflow Architects to:

• Get to know clients and their businesses, listening closely to understand their goals and where AI-powered digital marketing can help
• Be the client's go-to person, giving them one familiar point of contact from start to finish
  
• Recommend solutions that fit each client's needs, using Vendasta AI tools (e.g., Rep AI, Content AI) to bring their digital marketing strategy to life
  
• Set up and fine-tune AI tools behind the scenes so they run smoothly for the client
• Walk clients through their finished solution and make sure they're happy before launch
• Train clients so they feel confident using their solution on their own
  
• Partner with Senior Specialists or AI Workflow Architects when a client needs something more customized
• Check in regularly to review results and make adjustments that keep clients successful
  

What You Bring to the Table

The ideal candidate is a warm, clear communicator who can explain new ideas in a way that makes sense to small business owners and shows them real value. Hands-on experience in digital marketing is a must-have, since you'll be using AI tools directly to carry out digital marketing strategies for your clients. You enjoy owning client relationships from beginning to end, from the first conversation through training and ongoing support, and you bring a consultative, service-first approach to everything you do. You have 2+ years of experience in Client Success, Account Management, Implementation, Consulting, or a related customer-facing role, preferably within a SaaS or technology environment. You should be excited to use AI tools every day, but you don't need a technical background; we'll train you on the specifics. A Bachelor's degree in Business, Communications, Marketing, or a related field is preferred.

About Vendasta

We help businesses get more customers. And keep them. We're on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you'll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you'll enjoy:

• Competitive health benefits, flex time, and annual work-from-anywhere options
• Equity opportunities and a chance to directly shape our AI future
• A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
• A place where building AI isn't just a buzzword, it's the core of everything we do

Perks

Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward. Step into an AI-first organization built for elite problem solvers who thrive on tackling complex business challenges and scaling sophisticated, automation-driven solutions. Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry. We are bound by a high-performance culture rooted in our core values—Drive, Innovation, Respect, and Agility—where the true reward is the complexity of the challenge and the scale of your global impact. At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise.

Master your craft. Solve the impossible. Build the future of SaaS with us.