AIOps Sr. Project/Program Manager

Our client,is seeking an experienced, highly strategic AIOps Senior Project/Program Manager to lead and operationalize their Enterprise AI for ITOps program.

In this high-visibility, 100% remote consulting role, you will serve as the central coordination point across ServiceNow, Automation, Observability, Infrastructure, Security, and Application engineering teams to scale AI-driven operational capabilities across the organization. You will manage the end-to-end intake, prioritization, and execution of AIOps use cases while establishing governance frameworks, steering committee reviews, and executive reporting. Leveraging your expertise in business value realization, you will develop ROI models, track cost savings and productivity gains, and maintain the strategic portfolio roadmap to drive operational excellence.

Duration: 6-Month Contract (Full-time engagement)

Work Arrangement: 100% Remote

Advantages
100% Remote Flexibility: Enjoy total location flexibility while leading a strategic enterprise technology transformation initiative.

High-Impact AI Leadership Scope: Direct the enterprise scaling of cutting-edge AI, AIOps, and intelligent automation capabilities across complex IT environments.

Executive Visibility: Serve as the primary liaison to leadership, driving steering committee forums, strategic portfolio decisions, and enterprise business case approvals.

Modern Operations Stack: Drive cross-functional delivery spanning ServiceNow, observability frameworks, cloud infrastructure, and security automation.

Responsibilities
Portfolio Management & Intake: Oversee the intake, evaluation, prioritization, and tracking of AI, AIOps, and automated workflow use cases across IT operations.

Governance & Executive Reporting: Facilitate governance processes, portfolio reviews, steering committees, and decision-tracking logs; create executive dashboards, KPI scorecards, and leadership presentations.

Business Value Realization: Develop comprehensive business cases and ROI models, tracking tangible business outcomes including cost reduction, incident reduction, and productivity gains.

Cross-Functional Program Coordination: Lead cross-stream delivery and align dependencies across ServiceNow, Observability, Infrastructure, Security, Application Engineering, and vendor partners.

Roadmap & Risk Ownership: Maintain the master AIOps portfolio roadmap, identifying critical path dependencies, mitigating risks, and providing data-driven recommendations for funding and prioritization.

Qualifications
Program & PMO Leadership Depth: 10+ years of progressive experience leading enterprise technology programs, portfolios, or transformation PMO initiatives.

AIOps & Operations Scaling: Demonstrated track record scaling AI-driven operational capabilities and automation workflows across multi-disciplinary IT organizations.

Value Realization & Financial Acumen: Proven ability to define KPI frameworks, build ROI financial models, and measure business value realization for large-scale technology investments.

Executive Stakeholder Communication: Exceptional presentation, written, and verbal communication skills with extensive experience leading steering committee forums and advising executive leadership.

Analytical & Strategic Problem Solving: Strong analytical capabilities to evaluate portfolio health, balance competing technical priorities, and resolve cross-functional delivery blockers.

Preferred Assets & Nice-to-Haves
Strategic background or project leadership experience involving ServiceNow, NowAssist, or IT Workflow Automation platforms.

Practical understanding of enterprise IT Observability, monitoring architectures, and metrics reporting.

Summary
If you are a tech-savvy Senior Program Manager who pairs 10+ years of portfolio leadership with expertise in scaling enterprise AIOps, business value realization, and cross-functional ITOps governance, this 100% remote 6-month contract opportunity is an ideal next step. Bring your strategic vision, portfolio management precision, and executive facilitation skills to our client's team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.