Air Cargo Agent

Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Edmonton cargo location is seeking an experienced Air Cargo Agent to support our diverse airport operations. This is a full-time temporary position expected to end on or before November 9, 2027. The working shifts are 9am to 5pm Monday through Friday.

Description:
The Air Cargo Agent is responsible for providing professional and courteous customer service in person. The Air Cargo Agent is accountable for the movement of air cargo on behalf of airlines and their customers in our Edmonton Air Cargo Operations. The Agent will interface with Drivers, Customers, Airline Representatives, Ramp Handlers and should always provide excellent customer service. They will troubleshoot, address, and resolve customer inquiries and concerns. The Air Cargo Agent promotes Executive Flight Centre, acting as a brand ambassador, providing positive experiences for all customers.

Responsibilities:
• Provide award-winning service and build enduring, quality relationships with customers.
• Demonstrate effective comprehension of all security procedures and regulations.
• Provide high standards of service, exceeding customer expectations.
• Effectively communicate with customer by phone, radio, or in person to provide a positive resolution to requests, grievances or concerns.
• Lifting is required, up to 50lbs.
• Follow all requirements related to Transport Canada’s Secure Supply Chain.
• Ensure cargo segregation storage requirements are being met for time-sensitive, cooler, freezer, pharmaceutical, or dangerous goods.
• Understand Edmonton cargo operations critical control points procedures including temperature and time-sensitive Pharma controls.
• Cargo acceptance including document verification, physical cargo checks, completion of the cargo acceptance form and system entry.
• Receive cargo from ramp handler including cargo physical checks, documentation verification, storage location tracking and system entry.
• Cargo loading and release including physical cargo check against documentation, equipment checks and compliance signatures.
• Adhere to quarantine procedures including storage, documentation, notification and labelling.
• Participate in the training and mentorship of new team members.
• Must be able to successfully pass Transport Canada Security Screening Training.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

Qualifications and Experience:
• Aviation background, specifically in a Cargo role, is preferred.
• Experience in Industry Regulatory Requirements including Transportation of Dangerous Goods (Air), Transport Canada Air Cargo Security Program considered an asset.
• Able to obtain an airport security clearance. Must not have a criminal conviction for which a pardon has not be granted.
• Valid class 5 driver’s license.
• Proficient with MS Word and Excel required.
• First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
• Excellent written and verbal communications skills.
• Highly motivated and able to work well with minimal supervision in a fast-paced environment.
• Professional appearance and behaviour while providing superior customer service.
• Sound analytical thinking, planning, prioritization, and execution skills.
• Professional, punctual, meticulous and diligent.
• Able to work collaboratively as a productive member of the EFC Team.

What Can EFC Offer?
• Competitive compensation.
• A job that keeps you active and engaged with a strong focus on safety, employee health, and wellness.
• Free Health and Dental Benefits for Part Time Employees.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• A workplace that supports Environmental, Social, and Governance (ESG) values, including environmental stewardship, inclusive hiring practices, and transparent governance.
• Career development and advancement opportunities across our national aviation platform, with roles available in cargo, fuel operations, airports, aerodromes, administration, sales, accounting, human resources, safety, and training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL