Analyst, Business Systems

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour
Job Summary

Are you passionate about healthcare technology, quality assurance, automation, and process improvement? Fraser Health is seeking a talented Business Systems Analyst to support the MEDITECH Expanse program within our Quality Assurance and Testing portfolio. This is an exciting opportunity to leverage your technical expertise and analytical skills to improve healthcare systems that support clinicians, staff, and patients across the organization.

In this dynamic role, you'll contribute to the successful implementation, optimization, and ongoing support of critical healthcare applications through testing, automation, data analysis, and stakeholder collaboration.

What You'll Do

• Drive software testing and quality assurance initiatives by developing test strategies, creating and executing test cases, validating clinical workflows, tracking defects, and supporting functional, integration, regression, usability, and disaster recovery testing activities.
• Support automation and process improvement efforts by developing solutions using Power Automate and contributing to automated testing frameworks that improve efficiency and system reliability.
• Leverage data to support decision-making by extracting, cleaning, analyzing, and modeling healthcare data using tools such as SQL, Excel, Power BI, and MEDITECH.
• Develop meaningful reports and insights that support clinical and operational teams through reporting, analytics, and process optimization.
• Collaborate with diverse stakeholders including clinicians, Health Informatics teams, technical specialists, vendors, and project teams to support system enhancements and healthcare technology initiatives.
• Provide analytical and technical support by helping translate business needs into practical technology solutions that improve user experience and operational effectiveness.
• Contribute across multiple initiatives within a fast-paced and evolving healthcare environment, supporting portfolio priorities beyond testing and automation as required.

What You'll Bring

• Bachelor's degree in Health Information Science, Computer Science, Software Engineering, or a related discipline.
• Three to five years of recent experience in business systems analysis, software testing, healthcare information systems, or related technology roles.
• Hands-on experience performing end-to-end testing, including functional, integration, regression, and usability testing.
• Experience with automation and scripting, preferably using Power Automate.
• Strong proficiency with SQL, Power BI, Excel, and ideally Python or R.
• Experience extracting, cleaning, and modeling data from electronic health record systems.
• Knowledge of healthcare information systems, preferably MEDITECH Expanse or similar electronic health record platforms.
• Excellent analytical, problem-solving, communication, and stakeholder engagement skills.
• Ability to work collaboratively within multidisciplinary teams while managing competing priorities.
• A valid BC Driver's License and access to a vehicle are considered an asset, as the role may involve occasional travel to hospital and healthcare sites throughout the Fraser Health region.

Why Fraser Health?

At Fraser Health, you'll have the opportunity to work on innovative healthcare technology initiatives that directly support patient care and clinical operations across one of Canada's largest health authorities. You'll collaborate with talented professionals, gain exposure to complex enterprise systems, and contribute to meaningful work that impacts more than 1.8 million people throughout our communities.

We offer a competitive compensation package, comprehensive benefits, a hybrid work environment, and opportunities for career growth within a progressive and supportive organization.

Apply today and help shape the future of healthcare technology while making a meaningful difference in the communities we serve.

Important to know

Before we can finalize any offer of employment, you must:

• Confirm you are legally entitled to work in Canada

#LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Analyst, Business Systems, Health Informatics - Community and Primary Care, is responsible for providing a range of business and systems analysis and support services to the community and primary care areas within Fraser Health. Analyzes business process re-engineering concepts and methods, with respect to health informatics, and develops, implements, and maintains health information systems and business practices pertaining to electronic health information capture and utilization. Ensures the development of the electronic health records for Fraser Health.
Responsibilities

1. Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems.
2. Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization.
3. Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
4. Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects.
5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
6. Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support.
7. Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk.
8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health.
9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field plus two (2) to four (4) years' recent related business and systems analysis experience in a medium to large sized organization, or an equivalent combination of education, training, and experience. Experience with an electronic health information system, such as the Meditech PARIS, and/or Intrahealth Profile is preferred.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of electronic health information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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1. Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems.
2. Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization.
3. Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
4. Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects.
5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
6. Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support.
7. Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk.
8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health.
9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field plus two (2) to four (4) years' recent related business and systems analysis experience in a medium to large sized organization, or an equivalent combination of education, training, and experience. Experience with an electronic health information system, such as the Meditech PARIS, and/or Intrahealth Profile is preferred.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of electronic health information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.