Posted last month
Analyst, Service Desk
@ Ontario Medical Association
Toronto, Ontario
Overview
The Ontario Medical Association is hiring an Analyst, Service Desk, a full-time frontline role supporting OMA staff, subsidiaries and governing Boards with technical support. The work covers incident and service request resolution, automation and self-service improvements, and participation in technology projects. The role is hybrid, requiring a minimum number of days in the Toronto office, with a salary range of $65,400-$69,490.
Responsibilities:
- Résoudre les incidents et demandes de service pour les terminaux et plateformes
- Soutenir l'automatisation et les agents virtuels en libre-service
- Participer aux projets, évaluations et déploiements technologiques
- Contribuer à la résilience opérationnelle et aux opérations de sécurité
Requirements summary:
- Diplôme en technologies de l'information ou équivalent
- Au moins 2 ans d'expérience en soutien technique
- Certifications ITIL Foundations et CompTIA A+ requises
- Expérience d'un environnement Microsoft
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-09-30
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL Foundations, CompTIA A+ |
| Background checks | criminal record, references |
| Encouraged to apply | Indigenous peoples, Racialized people, Women, People with disabilities, 2SLGBTQ+ |
| Education | College diploma (required) |
| Fields of study | Information Technology, Computer Science, Computer Engineering |
| Perks mentioned | Retirement plan, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ontario Medical Association
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The OMA represents the political, clinical and economic interests of the province's medical profession.
Full company description
The Ontario Medical Association (OMA) represents more than 43,000 physicians and medical students across the province. Ontario’s doctors work closely with patients to encourage healthy living practices and illness prevention. In addition to delivering front-line services to patients, Ontario’s doctors play a significant role in helping shape health-care policy, as well as implementing initiatives that strengthen and enhance Ontario’s health care system. The Ontario Medical Association (OMA) represents the political, clinical and economic interests of the province's medical profession. Founded in 1880 as a voluntary association of the province's physicians, the OMA has from its beginning played a vital role in the development and promotion of health-care services across Ontario.
- LinkedIn followers
- 46,007
- People associated on LinkedIn
- 516
- Reported office locations
- 150 Bloor Street West, Toronto, Ontario M5S 3C1, CA
- Business categories
- Health Care
- Communities
- Professional Networking
- Medical
- Other recorded names
- Ontario Medical Association
- Specialties
- health policy
- practice management
- Legal Services
- Strategy and Governance
- Economics
- Research
- Analytics
- Information Management
- Insurance
- Hospital Services
- Laboratory Proficiency Testing
- Medical Services
- Physician Health
- Public Affairs
- and Communications
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The Ontario Medical Association (OMA) represents more than 43,000 physicians and medical students across the province. Ontario’s doctors work closely with patients to encourage healthy living practices and illness prevention. In addition to delivering front-line services to patients, Ontario’s doctors play a significant role in helping shape health-care policy, as well as implementing initiatives that strengthen…
| Field | Value |
|---|---|
| Industry | Non-profit Organization Management |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Nonprofit |
| Year founded | 1880 |
| Specialties | health policypractice managementLegal ServicesStrategy and GovernanceEconomicsResearchAnalyticsInformation ManagementInsuranceHospital Services |
| Open jobs on Jobsy | 14 |
| View page |
The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.
Job summary
This position serves as a frontline enabler of the digital employee experience, providing high-quality technical support to OMA staff, subsidiaries, and governing Boards while contributing to operational resilience, cybersecurity improvements, automation, and continuous improvement.
In addition to core queue management duties, the role carries specialized ownership of meeting room technology, AV systems, hands-on automation development, and expanded responsibility for operational support across network, identity, and cloud environments.
How you will make a difference
- Provides technical support by resolving incidents and service requests across endpoints, collaboration platforms, identity, and access, using structured troubleshooting, AI-assisted insights, and root-cause analysis to ensure timely resolution.
- Drives automation and self-service adoption by supporting and improving AI virtual agents and automated workflows, identifying high-volume use cases for automation, and contributing knowledge and training data to reduce manual effort and improve efficiency.
- Supports technology change and service improvements by participating in projects, solution evaluations, deployments, upgrades, and user acceptance testing, while coordinating with internal teams and vendors to ensure smooth adoption and minimal business disruption.
- Strengthens operational resilience and service quality by supporting endpoint and security operations, responding to security-related events, maintaining accurate asset and service data, and contributing to continuous improvement and ITIL-aligned service management practices.
- Diploma in Information Technology, Computer Science, Computer Engineering or equivalent
- Minimum of 2 years foundational understanding of how technology solutions are applied in real-world systems related experience
- Experience in an IT Service Desk, End-User Support, or Technical Support role supporting a Microsoft-centric environment. Exposure to ITSM platforms, endpoint management, and automation tools
- Required: ITIL Foundations, CompTIA A+ or equivalent foundational technical certification
- Assets: M365 and Azure Fundamentals, Network+, IT Security Designations
The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office.
What do we have to offer you?
- A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
- A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
- An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
- A commitment to growth and development through paid professional development and continuous in-house learning
- A friendly and flexible hybrid work environment
- Competitive total rewards package including a hiring salary range of $65,400-$69,490 plus pension plan and a bonus program
- Exceptional group benefits package, including a spending account and a robust wellness program
- An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.
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We're excited to share this opportunity, which is an additional headcount being added to our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.
The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.
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