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Posted 2 months ago

APPOINTMENT COORDINATOR

@ Stampede Leasing Ltd

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Calgary, Alberta

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SIGNALS

Overview

Stampede Toyota is hiring a full-time Appointment Coordinator in Calgary to report to the Service Manager. The role handles inbound and outbound calls, books service appointments, follows up on leads and reminders, and keeps customer and vehicle records accurate. Schedule is Monday to Friday 8:00 a.m. to 5:00 p.m., with occasional Saturdays.

Responsibilities:

  • Answer incoming calls and schedule service appointments
  • Make outgoing calls for confirmations and reminders
  • Accurately collect and update customer and vehicle information
  • Advise customers on warranty, recalls and service plan coverage
  • Assist service advisors with administrative support

Requirements summary:

  • Previous customer service experience required
  • Legally eligible to work in Canada
  • Strong English verbal and written communication
  • Comfortable with computers, phones and scheduling software
  • Automotive experience is an asset
  • Second language is an asset

Tools & skills

Scheduling softwareComputer

Benefits mentioned

Health insuranceRetirement planEmployee discount
Source and dates

Employer career site / ATS feed · adp

Employer posting date
2026-09-17
First seen by our source
2026-10-08
Source record updated
2026-11-07

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40
Scheduleday
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Perks mentionedRetirement plan, Performance bonus, Employee discount, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Stampede Leasing Ltd

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Lexus of Calgary delivers a VIP experience. Immerse yourself in the luxury of Lexus. AMVIC Licensed Business.

Full company description

Our team of professional and knowledgeable Lexus Advisors strive to create the ultimate ownership experience, one customer at a time. Experience the difference with Lexus of Calgary today! Mission Statement: Trust, respect and a genuine desire to provide exceptional customer care are the cornerstones of a great relationship. All of our staff fully understand and are committed to the practice of "Kaizen"​. The philosophy of Kaizen begins and ends with people, our customers and our staff. It also provides guidelines and direction for leadership, to improve our ability to meet the expectations of our high quality customers and products. Kaizen lives here! Lexus of Calgary formerly Stampede Lexus has been successfully serving Calgary and Southern Alberta since 1990. Our achievements have not gone unnoticed; we have been Canada's Pursuit OF Excellence dealer seven of the last ten years. Visit Lexus of Calgary for an experience that is unparalleled! At Lexus of Calgary, we offer new Lexus cars in Calgary, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Calgary. For years, our financial staff at Lexus of Calgary has offered expert advice for those seeking a great Lexus car loan or lease. Our service doesn't stop there. Calgary customers can come in and take advantage of our knowledgeable Lexus car repair technicians and a fully-stocked inventory of Lexus car parts.

LinkedIn followers
750
People associated on LinkedIn
55
Reported office locations
  • 22 Heritage Meadows Road SE, Calgary, AB T2H 3C1, CA
Business categories
  • Retail
  • Automotive
  • Customer Service
Other recorded names
  • Stampede Leasing Ltd
Specialties
  • New & Lexus Certified Pre Owned Sales
  • Lexus Service Center
  • Lexus Auto Parts Center
  • and Lexus VIP Service
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs

Our team of professional and knowledgeable Lexus Advisors strive to create the ultimate ownership experience, one customer at a time. Experience the difference with Lexus of Calgary today! Mission Statement: Trust, respect and a genuine desire to provide exceptional customer care are the cornerstones of a great relationship. All of our staff fully understand and are committed to the practice of "Kaizen"​. The…

FieldValue
IndustryMotor Vehicle Manufacturing
Company size51-200 employees
HeadquartersCalgary, AB
Organization typePrivately Held
Year founded1990
SpecialtiesNew & Lexus Certified Pre Owned SalesLexus Service CenterLexus Auto Parts Centerand Lexus VIP Service
Open jobs on Jobsy6
LinkedInView page
Job description

As a key member of the Stampede Toyota team and reporting to the Service Manager, the Appointment Coordinator will work with the service department, representing a world-class leader in the automotive industry.

Stampede Toyota is seeking our next great team member to join our team as a full-time Appointment Coordinator at our location in Calgary.

Summary:

The Appointment Coordinator is responsible for engaging with customers, scheduling service appointments, following up on service inquiries, and ensuring seamless customer experience. This individual must ensure that database records are thoroughly complete and always up to date.

Major Responsibilities:

  • Answer incoming calls and schedule service appointments.
  • Make outgoing calls for appointment confirmations, follow-ups, and service reminders.
  • Greet customers in a friendly and professional manner.
  • Accurately collect and update customer and vehicle information.
  • Manage and respond to incoming service leads to convert into bookings.
  • Accurately describe customer requests in appointment bookings.
  • Ensuring parts availability and dealership preparedness for appointments.
  • Accurately recommending and selling services based on a vehicle’s history.
  • Reviewing and advising customers on warranty status, open recalls, and pre-paid service plan coverage.
  • Assist service advisors with administrative and communication support.
  • Deliver a consistently positive and professional customer experience.

Work Environment:

  • Monday to Friday: 8:00 a.m. to 5:00 p.m., with occasional Saturdays

Qualifications

  • Previous customer service experience required (automotive experience is an asset but not required).
  • Legally eligible to work in Canada.
  • Strong English verbal and written communication skills.
  • Comfortable handling both inbound and outbound communications.
  • Excellent organization and time-management skills.
  • Ability to multitask and remain calm in a busy environment.
  • Comfortable using computers, phones, and scheduling software.
  • Positive attitude, reliability, and strong attention to detail.
  • Team-oriented and collaborative mindset. Comfortable working in teams.
  • Second language(s) are considered an asset.
  • Relevant post-secondary education is considered an asset.

What We Offer:

  • Competitive benefits package, including health insurance retirement savings options.
  • Continuous training and professional development opportunities to enhance your skills and knowledge
  • Supportive team environment with growth opportunities and recognition for your achievements.
  • Exciting company perks, such as employee discounts and incentives.

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

Stampede Toyota strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.

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