Posted 5 days ago
Appointment Coordinator
@ Northern Roads Auto Group
Fort Erie, Ontario
Overview
Northern Roads Auto Group is hiring a full-time Appointment Coordinator at Fort Erie Toyota. The role handles a high volume of inbound and outbound calls, books customer appointments and keeps records in a CRM, on a Monday to Saturday schedule of about 9 to 2 pm. Pay is $19.00 to $24.00 per hour.
Responsibilities:
- Manage a large number of outbound and inbound calls daily
- Follow communication scripts for different topics
- Identify customer needs and book appointments
- Keep records of conversations in the CRM database
Requirements summary:
- Strong phone and verbal communication skills
- Customer focus and adaptability
- Ability to multitask and manage time
- High school diploma or equivalency
- Fluent in English
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Northern Roads Auto Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Drive to New Horizons
Full company description
At Northern Roads Auto Group, we’ve been operating successful family businesses over the last 40+ years in the heart of the Niagara region. Most recently, we’re excited to be building one of Canada’s largest state of the art Kia dealership with a focus on electrification with Canada’s first EV Canopy with 12 charging stations in the heart of the new Niagara Auto Mall. We are proud to be one of the first Kia Dealers in Canada, a multi-Kia President’s Award winning store . We added our second Kia franchise Lindsay Kia in October 2023 and most recently acquired Belleville Chrysler Dodge Jeep Ram and Quinte Window Tint in April 2024. We believe that interaction is more than just a transaction; it is the feeling you experience when you work with people you know and trust. Northern Roads has founded its principles on some very simple values that we've learned from our family over the years. It's about treating people with respect and kindness. In return, you create trusted relationships and lifelong bonds. It is this sense of kinship that comes from being a small family-run auto group that we take pride in every day. Northern Roads Auto Group is more than just a business, a collection of dealerships or rooftops, it’s a place where our family has the privilege to serve yours. We are not here merely to sell cars; we are here to create meaningful experiences with our customers, interacting in a very special way – the way business should be conducted between friends, for friends.
- LinkedIn followers
- 636
- People associated on LinkedIn
- 13
- Reported office locations
- 7818 Oakwood Dr, Niagara Falls, Ontario L2G 0J6, CA
- 7818 Oakwood Drive, Niagara Falls, ON L2G 0J6, CA
- 2959 ON-35, Lindsay, ON K9V 4R4, CA
- Business categories
- Franchise
- Retail
- Automotive
- Other recorded names
- Northern Roads Auto Group
- Specialties
- automotivesales
- automotiveservice
- vehicleservice
- vehiclesales
- franchise
- automotive
- and retailsales
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Northern Roads Auto Group, we’ve been operating successful family businesses over the last 40+ years in the heart of the Niagara region. Most recently, we’re excited to be building one of Canada’s largest state of the art Kia dealership with a focus on electrification with Canada’s first EV Canopy with 12 charging stations in the heart of the new Niagara Auto Mall. We are proud to be one of the first Kia Dealers…
| Field | Value |
|---|---|
| Industry | Retail Motor Vehicles |
| Company size | 51-200 employees |
| Headquarters | Niagara Falls, Ontario |
| Organization type | Privately Held |
| Year founded | 2023 |
| Specialties | automotivesalesautomotiveservicevehicleservicevehiclesalesfranchiseautomotiveand retailsales |
| Open jobs on Jobsy | 11 |
| View page |
📞 Be the First Hello to Every Toyota Journey.
If you're energetic, customer-focused, and love building relationships, we'd love to meet you. Join the award-winning team at Fort Erie Toyota and help create exceptional experiences from the very first conversation.
Compensation: $19.00-24.00
Availability Required: Monday-Saturday Availability *Occasional Saturday's.
Hours: 9-2 pm *As required, more based on seasonality, promotions, etc.
Location: Fort Erie Toyota
You’ll love your position as an Appointment Coordinator:
- Manage a large number of outbound and inbound calls in a timely manner on a daily basis
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, and book appointments
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of conversations in our call center database (CRM) in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Other duties as assigned
We’d love to hear from you, if:
- Outbound and/or Inbound call center experience is preferred
- Track record of accomplishing targets
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- Successful completion of High School Diploma or equivalency
- Fluent in English (verbal and written)
When you join Northern Roads, you’ll enjoy:
- Trusted relationships – We’re a work family and you’ll become a part of the team.
- Many employee engagement activities – We want you to want to come into work every day.
- Employee Health and Wellness Initiatives – We truly care about your well-being.
- Career path planning and training – We want you to succeed and grow alongside us.
- There are plenty of other perks and incentives, you’ll have to join us to find out more!
More About Us:
Northern Roads Auto Group is a growing, family-owned automotive group with over 40 years of industry experience and deep roots in Ontario. Built on a foundation of integrity, innovation, and community, we are committed to delivering exceptional customer and employee experiences.
As one of Canada's early Kia dealer groups and a multi-time Kia President's Award winner, our growing portfolio includes Cardinal Kia, Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), Fort Erie Toyota (2025), and Mississauga Kia (2026).
At Northern Roads, we believe our people drive our success. We are proud to offer opportunities for growth, development, and career advancement as we continue to expand.
Accessibility & Accommodations:
Northern Roads Auto Group is committed to an inclusive, accessible recruitment process. Accommodations are available throughout all stages of recruitment in accordance with the Ontario Human Rights Code and AODA. For assistance, please contact [email protected].
We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
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