Assistant Branch Manager – Clair & Gordon, Guelph

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

The role:

As part of the Branch Leadership team, this position in conjunction with the Branch Manager is accountable for the day-to-day operation for sales and service within the branch and is responsible for the branch in the absence of the Branch Manager. Provide leadership, direction and development to all employees modelling Meridian corporate values. Provide effective leadership by empowering performance, giving constructive one on one coaching, and building a team atmosphere through positive interactions. Improve the Member experience while ensuring a high standard of employee performance results, community involvement, sales and service quality.

Key Responsibilities:

• Responsible for hiring, training, developmental plans, performance management, coaching, feedback and performance improvement plans.
• Participate as a Member of the branch leadership team, supporting and promoting branch initiatives.
• Develop strategies and employee ability to read, interpret and understand NET promoter in order to enhance the overall Member experience.
• Lead all team Members with respect to Member satisfaction, ensuring a positive and consistent Member experience.
• Effectively engage employees in the sales management process using training and tools to improve the quality of advice offered to Members.
• Accountable to ensure completeness and accuracy for all files including credit, investments and estate portfolios.
• In conjunction with the Branch Manager, responsible to participate in interviews and hiring decisions for all non-management positions.
• Accountable to ensure the daily management of all cash within the branch, night deposit, ABM’s, MSR’s/CDU’s balancing, and all other controls are in place and properly adhered to.
• Maintain a thorough knowledge and understanding of all Meridian products and services and their related features and benefits.
• Follow audit, compliance, risk management, delinquency, fraud, robbery policies and procedures.
• Attend and actively participate in Assistant Branch Manager Meetings, sharing best practices and ideas.
• In conjunction with the Branch Manager, develop and implement branch strategies, goals, objectives, budgets, expense controls and overall branch efficiencies.
• Lead branch activities aimed at portfolio, customer and new business development.
• Contribute to the branch and delivery growth and profitability targets by ensuring employees are focusing their time and attention on the right activities.
• Promote Meridian Credit Union in your community by participating and being involved in community activities or events while demonstrating the Company values.
• Provide wealth management information and seminars within the community as assigned.

Knowledge, Skills, and Abilities

• Organizational, influencing and presentation skills.
• Advanced credit and interviewing techniques, credit investigation and underwriting skills.
• Computer literate in a windows environment
• Flexibility in scheduling with the ability to work evenings and weekends.
• Member Focus - Personally demonstrating that our Members are our highest priority.
• Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
• Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
• Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
• Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
• Integrity - Doing the right thing by always acting with openness, honesty and respect.
• Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports
• Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team

Education, Work Experience, and Professional Designations/Certifications

• Post-Secondary education in a business or related field or relevant working experience.
• IFIC, CSC, CFP may be a requirement.
• Previous experience in a relevant financial services environment including personal account management and in-depth knowledge of all investment and lending products.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD 70,000 to 74,000 annually

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Join us! This role is based out of our Guelph Clair & Gordon Branch, located at 2 Clair Rd East, Guelph, ON N1L 0G6, CAN.

What’s in it for you?

• We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success.
• We provide you with the tools and technology needed to delight your candidates and clients.
• You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
• Hybrid work arrangements with in-person office time to collaborate, innovate, and build relationships with your colleagues.
• This is not your typical “corporate” job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our Commitment to Belonging

At Meridian, belonging starts with people. We are committed to creating an inclusive and accessible workplace where everyone feels valued, respected, supported, and empowered to bring their authentic selves to work. We believe that diverse backgrounds, identities, abilities, sexual orientation, experiences, and perspectives make us stronger and help us better serve our Members, communities, and one another.

We are committed to an accessible recruitment experience and will provide accommodation information to candidates selected for an interview.

To learn more about DEIBR at Meridian, visit meridiancu.ca.

Thank you for your interest in Meridian Credit Union. We look forward to learning more about you and the unique experiences and perspectives you could bring to our team.

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Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through third‑party links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visit Protect yourself from job scams | Meridian.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.