Assistant Manager

Job Description

The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operations to ensure that Tim Hortons’ standards around people, product, cleanliness, and an Exceptional Guest Experience are upheld. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels.

People Management

· Assists in the training and development of new and existing team members, and motivates and encourages a team to achieve targets

· Provides ongoing performance feedback and conducts and records regular performance reviews

· Assists the Restaurant Manager in building the restaurant’s “bench strength” by identifying and developing high-potential employees for progression to the next level

· Communicates with all shifts on day-to-day operations and critical areas of focus

· Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety

Financial Management

· Assists the Restaurant Manager in planning and working to budgets, maximizing profits, and achieving sales and transaction targets, including control of Food/Paper/Labour costs in the restaurant

· Responsible for daily cash procedures and assists with financial reporting

Operational Management

· Assists with ordering of supplies and overall building maintenance and cleanliness

· Displays knowledge of and works in compliance with applicable legislation including food safety, health and safety, and employment standards

· Is able to enforce and comply with pre-established Tim Hortons operating procedures

· Ensures high standards of guest experience are maintained

· Resolves guest complaints and turns potentially negative situations into positive ones

· Assists the Manager in running company-wide incentive programs

· Assists in maximizing team member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy and non-busy periods to maintain optimal guest service levels

· Manages team member scheduling to ensure adequate coverage on all shifts

· Understands the importance of supporting the Manager and presents a ‘unified front’ to all team members

Health & Safety

· Works in compliance with the occupational health and safety legislation

· Uses or wears personal protective equipment or clothing as required

· Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone

· Knows, understands, and follows safe work practices and procedures

· Reports all injuries/illness, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Owner

· Responds to and corrects unsafe acts and conditions

· Enforces employee compliance with the restaurant’s health and safety policies and procedures

· Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety

. Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant’s health and safety practices and program

Why work for us?

• Scholarship program
• Fast-paced work environment
• Potential to grow
• Flexible scheduling
• Employee meal discount

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.