Posted last month
Assistant Service Manager
@ Farm Boy Inc.
Richmond Hill, Ontario
Overview
Farm Boy Inc. is hiring an Assistant Service Manager, a full-time front-end leadership role working alongside the Department Manager. The work covers customer service, team coaching, cash-handling controls, food safety compliance and daily store operations. The posting asks for a post-secondary business program, at least one year of supervisory experience, Smart Serve certification within six months of hire, and flexibility for evenings, weekends and holidays.
Pay:
From $21.50 an hour
Responsibilities:
- Lead front-end team and deliver customer service
- Coach and recognize team members
- Oversee cash handling, audits and refunds
- Ensure food safety and health and safety compliance
- Support cashier coverage, scheduling and payroll
Requirements summary:
- Post-secondary program in business
- At least 1 year supervisory or management experience
- Smart Serve certification within six months
- Strong organizational, analytical and math skills
- Flexible for evenings, weekends and holidays
- Fluent in English, French an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Management experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical high · computer moderate |
| Languages | English |
| Licences & certifications | Smart Serve |
| Education | College diploma (required) |
| Fields of study | Business |
| Perks mentioned | Retirement plan, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Farm Boy Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
It's All About The Food | 53 locations in Ontario
Full company description
At Farm Boy, it’s all about the food. We believe great food starts close to home—with trusted growers, simple ingredients, and a passion for freshness that’s felt in every aisle. Since opening our first 300-square-foot produce shop in Cornwall, Ontario in 1981, we’ve stayed true to our roots: offering good food from good neighbours with “A Farm Boy Fresh Twist”. That means getting closer to the farm through hand-selecting produce daily and partnering with local vendors across Ontario. It means curating the products we think you’ll love—everything from fan-favourite dips and made-from-scratch baked goods, to ready-to-enjoy chef-prepared meals made in the Farm Boy Kitchen. Our ever-growing Private Label line reflects our commitment to quality, flavour, and innovation—all with real ingredients and bold tastes. Shopping at Farm Boy isn’t just an errand—it’s a feel-good, fresh-market experience. Our stores are clean, vibrant, and welcoming, with Team Members who are always ready to lend a hand (and never a self-checkout in sight). Whether you're shopping for everyday essentials or something new and exciting, we're here to make your visit easy, inspiring, and full of great finds. In every Farm Boy store, you’ll discover: • Farm-fresh produce—longer-lasting and delivered daily. • Curated, exclusive Private Label products you won’t find anywhere else. • Locally sourced foods from Ontario farmers, makers, and artisans. • A warm, helpful atmosphere that feels like shopping with friends. • Hundreds of options for every lifestyle—from vegan to gluten-free to organic. • And so much more! With 53 locations (and counting) across Ontario, we’re proud to grow alongside the communities we serve. But no matter how big we get, our mission stays the same: deliver exceptional food with a personal touch. Come in and experience “A Farm Boy Fresh Twist” for yourself.
- LinkedIn followers
- 74,939
- People associated on LinkedIn
- 2,461
- Reported office locations
- 1427 Ogilvie Rd, Ottawa, Ontario K1J, CA
- Business categories
- Agriculture
- Retail
- Food and Beverage
- Travel
- Other recorded names
- Farm Boy Inc.
- Specialties
- Fresh produce
- locally made unique private label products
- Fresh Kitchen take home meals
- and premium meats and cheese and deli
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Farm Boy, it’s all about the food. We believe great food starts close to home—with trusted growers, simple ingredients, and a passion for freshness that’s felt in every aisle. Since opening our first 300-square-foot produce shop in Cornwall, Ontario in 1981, we’ve stayed true to our roots: offering good food from good neighbours with “A Farm Boy Fresh Twist”. That means getting closer to the farm through…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Public Company |
| Year founded | 1981 |
| Specialties | Fresh producelocally made unique private label productsFresh Kitchen take home mealsand premium meats and cheese and deli |
| Open jobs on Jobsy | 244 |
| View page |
Company Description
If you’re looking for more, you’ve come to the right place.
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.
Job Description
Be part of what makes us different.
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming shopping experience that reflects Farm Boy’s commitment to fresh, community-focused retail. Through hands-on leadership, financial stewardship, and daily team engagement, you’ll help create an environment where both customers and team members thrive. Here are some of the other ways you’ll help us stand out:
- Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
- Partner with the Department Manager to execute department strategies and help achieve stated goals and performance objectives.
- Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
- Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
- Safeguard Farm Boy’s financial assets by supporting safe management, document retention, audits, float tracking, over/short reporting, refund oversight, and other cash-handling controls.
- Promote awareness, communication, and adherence to company policies and government regulations to ensure a compliant and accountable team environment.
- Champion all Safe Food Handling and Health & Safety policies, procedures, and regulatory standards to maintain a safe store for customers and team members.
- Provide hands-on support to daily operations by assisting with cashier coverage, customer service, overrides, schedule maintenance, cart retrieval, and general store cleanliness.
- Support office and administrative functions, including safe management, cash handling, scheduling, purchasing orders, and payroll processes.
- Contribute to store success by assisting with other related duties as required.
Qualifications
What you bring to the table.
We provide the opportunity, and you bring the potential.
- A genuine passion for delivering engaging and exceptional customer service.
- Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
- The ability to thrive in a fast-paced, dynamic environment by effectively managing changing priorities while maintaining a high level of performance.
- Successful completion of Smart Serve certification, or willingness to obtain certification within six months of hire.
- Excellent organizational, analytical, and interpersonal skills, supported by clear, confident communication and strong mathematical aptitude.
- Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
- Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions.
- Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
- Fluency in English; French language skills considered an asset.
What we bring to the table.
At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:
- Comprehensive benefit program and coverage that varies by position.
- Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
- A 10% discount on in-store purchases.
- On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
- The opportunity to support local neighbourhoods through our community programs.
Additional Information
Grow a Career with us...
Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!
We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.
We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.
We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.
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