Posted 12 days ago
Associate Director - Field Operations
@ Globalfaces Direct
York, Ontario
SIGNALS
Overview
Globalfaces Direct is hiring an Associate Director of Field Operations in Toronto, a net new full-time role reporting to the Senior Vice President, Sales Operations & Fundraiser Retention. The role leads field operations for the North American sales force, covering process automation, payroll and invoicing controls, territory management and events. The posting states a hybrid arrangement with 2-3 days onsite and a salary range of $90,000 to $115,000.
Responsibilities:
- Lead and mentor the Field Operations team and set performance metrics
- Drive process automation and migration from Alta Flow to custom portals
- Oversee field office lifecycle, territory assignments and onboarding
- Own payroll inputs, invoice validation and agency pay accuracy with Finance
- Lead Field Summit logistics and sales operations recognition programs
Requirements summary:
- 4 to 7 years of progressive field or operations leadership
- Experience with Alta Flow or similar workflow automation tools
- Ability to manage high-volume tactical work while designing scalable systems
- Strong communication with IT, Finance, HR and executive leadership
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 4+ years |
| Management experience | 4+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Globalfaces Direct
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
Job description
Job Summary
Associate Director , Field Operations
Net new Role
Salary Range: 90K to 115K
Reports To: Senior Vice President, Sales Operations & Fundraiser Retention
Location: Toronto
Hybrid (2-3 onsite)
Team: Directly manages Field Operations Manager; oversees 2 Field Coordinators
Role Summary
The Associate Director of Field Operations bridges tactical field administration and strategic operational leadership. This role is responsible for the overall execution, continuous improvement, and scalability of the field operations infrastructure supporting our North American sales force.
While maintaining oversight of essential daily operations—including activations, tablet/gear logistics, territory tracking, and payroll processing—the Associate Director shifts the department focus toward strategic process automation, workflow optimization, and cross-functional integration with IT, Finance, Data, and HR. This role develops the systems, portals, and operational policies that allow our field offices to scale efficiently without increasing administrative friction.
Key Responsibilities
Key metrics include driving user adoption for form migrations and custom portal tools, alongside maintaining high operational SLA performance across activations, logistics, and office setup. Additionally, the role will be measured on ensuring payroll and financial disbursement accuracy, while maintaining strong Field Manager satisfaction scores.
Your Experience And Training
Associate Director , Field Operations
Net new Role
Salary Range: 90K to 115K
Reports To: Senior Vice President, Sales Operations & Fundraiser Retention
Location: Toronto
Hybrid (2-3 onsite)
Team: Directly manages Field Operations Manager; oversees 2 Field Coordinators
Role Summary
The Associate Director of Field Operations bridges tactical field administration and strategic operational leadership. This role is responsible for the overall execution, continuous improvement, and scalability of the field operations infrastructure supporting our North American sales force.
While maintaining oversight of essential daily operations—including activations, tablet/gear logistics, territory tracking, and payroll processing—the Associate Director shifts the department focus toward strategic process automation, workflow optimization, and cross-functional integration with IT, Finance, Data, and HR. This role develops the systems, portals, and operational policies that allow our field offices to scale efficiently without increasing administrative friction.
Key Responsibilities
- Operational Team Leadership & Governance: Direct, mentor, and build accountability across the Field Operations team.Establish performance metrics, workload distribution, and escalation pathways for daily field issues.
- Strategic Process Automation & Systems (Alta Flow / OM Portal): Lead the strategy, development, and continuous improvement of operational portals. Drive form migrations from current document automation platform (Alta Flow) to custom portals, troubleshoot automated workflows, and partner with IT/QA test offices to deploy new technologies.
- Field Infrastructure & Territory Management: Oversee office lifecycle management across North America. Work with Client Success Managers and field leadership to manage team/campaign assignments, territory follow-ups, and new office onboarding routines.
- Payroll, Invoicing & Financial Controls: Own backend operational payroll inputs and agency pay workflows in partnership with Finance. Supervise US/Canadian invoices, payment and pay validations as well as agency pay file accuracy.
- Cross-Functional & Client Ops Integration: Be the primary operational liaison for CAB meetings, welcome communications for new charities, and new client onboarding. Partner with the Senior Operations Business Partner and functional SVPs to align field systems with broader business goals.
- Field Events & Recognition Initiatives: Lead operational logistics and planning for major company events (Field Summit). Direct the Sales Ops Awards and manager recognition programs to drive engagement, retention, and field morale.
Key metrics include driving user adoption for form migrations and custom portal tools, alongside maintaining high operational SLA performance across activations, logistics, and office setup. Additionally, the role will be measured on ensuring payroll and financial disbursement accuracy, while maintaining strong Field Manager satisfaction scores.
Your Experience And Training
- 4–7 years of progressive leadership in Field Operations, Sales Operations, or Operations Management within a high-volume, multi-unit sales environment.
- Demonstrated ability to manage high-volume tactical tasks (payroll, code setups, gear logistics) while simultaneously designing scalable long-term systems and portals.
- Proven ability to lead, coach, and elevate direct reports, shifting team culture from reactive troubleshooting to proactive operational management.
- Exceptional communication skills to collaborate effectively with IT, Finance, HR, CSMs, and executive leadership.
- Deep familiarity with process automation tools (Alta Flow or similar workflow engines), custom portal development workflows, IT collaboration, and data accuracy management.
Journal
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