Posted 9 days ago
Associate Manager - Community Team (Assassin's Creed)
@ Ubisoft
Montréal, Quebec
Overview
Ubisoft is hiring an Associate Manager for its Community Team on the Assassin's Creed portfolio. The role supervises a team of Community Managers, manages their performance and workload, and contributes to transversal and game-specific projects. Intermediate community management experience and people management experience are expected, and experience in the video games industry is a significant plus.
Responsibilities:
- Supervise and coach a team of Community Managers
- Manage team performance, workload and staffing
- Develop best practices, standards and KPIs for the player community
- Collaborate with Portfolio Lead on action plans from employee surveys
- Build relationships with partner teams in Community, Social, Player Support and Frontline
Requirements summary:
- Intermediate experience in community management or similar role
- People management experience leading diverse, distributed teams
- Familiarity with social media, live streams and YouTube
- Video games industry experience a significant plus
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ubisoft
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Ubisoft is a global leader in gaming with teams across the world crafting original and memorable gaming experiences featuring brands such as Assassin’s Creed®, Brawlhalla®, For Honor®, Far Cry®, Tom Clancy’s Ghost Recon®, Just Dance®, Rabbids®, Tom Clancy’s Rainbow Six®, The Crew® and Tom Clancy’s The Division®. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
- LinkedIn followers
- 1,454,482
- People associated on LinkedIn
- 21,920
- Reported office locations
- 2, Avenue Pasteur, Saint-Mandé, Île-de-France 94160, FR
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- 67, Rue Blomet, Paris, Île-de-France 75015, FR
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- Östermalmsgatan 87c, Stockholm, Stockholm County 114 59, SE
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- Business categories
- Media and Entertainment
- Gaming
- Digital Entertainment
- Publishing
- Software
- Content
- Film
- Mobile
- Online Games
- Video Games
- Other recorded names
- Ubisoft
- Specialties
- Video Games
- Video Game Development
- Video Game Production
- Video Game Marketing
- Video Game Design
- Level Design
- Programming
- Online Programming
- Transmedia
- Art
- Audio
- IT
- Marketing
- Community Management
- Production
- and Creativity
- Profile identifies a recruitment agency
- No
- Reported total investment
- 770,650,631
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Ubisoft is a global leader in gaming with teams across the world crafting original and memorable gaming experiences featuring brands such as Assassin’s Creed®, Brawlhalla®, For Honor®, Far Cry®, Tom Clancy’s Ghost Recon®, Just Dance®, Rabbids®, Tom Clancy’s Rainbow Six®, The Crew® and Tom Clancy’s The Division®. We believe diverse perspectives help both players and teams thrive. If you’re passionate about…
| Field | Value |
|---|---|
| Industry | Computer Games |
| Company size | 10,001+ employees |
| Headquarters | Saint-Mandé, Île-de-France |
| Organization type | Public Company |
| Year founded | 1986 |
| Specialties | Video GamesVideo Game DevelopmentVideo Game ProductionVideo Game MarketingVideo Game DesignLevel DesignProgrammingOnline ProgrammingTransmediaArt |
| Open jobs on Jobsy | 123 |
| View page |
Company Description
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Job Description
The Community Team is responsible for player engagement activities across community channels, including content creation and player insights and feedback. The Associate Manager, Community Team, will be responsible for overseeing the daily operations of a team of Community Managers working on an assigned portfolio of games. This role supports the Community team by managing the growth, development, and performance of the respective portfolio’s Community Managers. Additionally, the Associate Manager contributes to transversal and game-specific projects and initiatives.
WHAT YOU'LL DO
- Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games. Provide recommendations on process and performance improvements, acting as an enabler for operational excellence.
- Lead a team of Community Managers, which includes day-to-day supervision, review of work activity and results, and performance management.
- Coach the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.
- Drive innovation & solution-driven mindset for Community Managers to help develop autonomy and growth.
- Develop and maintain best practices and initiatives to support the player community, including but not limited to: content production practices, standards of quality, and team Key Performance Indicators.
- Incorporate leadership directives, new global processes, and best practices from portfolio’s Social Media Manager to establish team standards and trainings.
- Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.
- Review annual employee feedback surveys and collaborate with Portfolio Lead to create action plans to address key issues and pain points.
- Develop and maintain relationships with partner teams in Community, Social, Player Support, & Frontline.
- Create a fun, collaborative environment with a shared desire to enhance the experience of Ubisoft players and tell the stories of our games.
Qualifications
WHAT YOU'LL BRING
- Intermediate experience in community management or similar role.
- People management experience with a track record of leading diverse, distributed teams a plus.
- Familiar with social media channels, live streams, and YouTube.
- Experience in the video games industry a significant plus.
Journal
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