Associate Manager, Merchant Strategy & Operations

About the Team

DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about – helping grow business and the communities that support those businesses.

About the Role

We’re looking for a business-savvy operator with a strong bias toward action to drive merchant growth for DoorDash Canada. As a growth lead on the Merchant Strategy & Operations team, you’ll blend strategic thinking with operational excellence to help merchants of every size grow on DoorDash, and to shape how we bring new products to merchants across the country.

This role requires a proactive self-starter who thrives at the intersection of data, relationships, and execution. Whether you’re building a growth plan for one of Canada’s most iconic brands or designing how we launch a new product to thousands of merchants, you’ll find ways to unlock growth. Merchants are core to DoorDash Canada’s success, and we need someone who can turn insights into plans and plans into results, working with teams across the business.

We’re seeking someone who’s data-driven, a hands-on operator, relationship-oriented, and eager to make a tangible impact by making DoorDash the best place for Canadian merchants to grow.

You’re excited about this opportunity because you will…

• Own growth for our biggest merchants: Build and execute account plans for DoorDash Canada’s largest partners, using levers beyond promotions to drive lasting growth.
• Shape product go-to-market: Be the strategic mind behind how we bring value-add products to merchants, from positioning and targeting through launch and scale.
• Drive product adoption: Build the playbooks and programs that get the right products to the right merchants, so they get more out of DoorDash and give their customers a better experience.
• Lead cross-functional collaboration: Act as the connective tissue between Post-Sales, Sales Planning, Analytics, Finance, and country leadership, building strong relationships and aligning partners on priorities.
• Act like an Owner: Take full ownership of merchant growth outcomes, with the autonomy to test, iterate, and scale what works across the country.

We’re excited about you because you…

• Are a builder and connector: You see opportunities where others see roadblocks. You’re energized by building systems from the ground up and forming lasting relationships along the way.
• Have an operational mindset: You understand how to identify, scope, and execute high-impact initiatives, and you know how to align internal stakeholders to get things done.
• Thrive in ambiguity and autonomy: You’re comfortable setting your own direction, testing and learning as you go, and staying laser-focused on outcomes.
• Are operationally sharp and analytically driven: You turn insights into action and know how to measure and report on impact in a fast-moving environment.

Qualifications

• 4+ years of experience in business development, consulting, strategy, startups, banking, or operations
• Demonstrated experience working cross-functionally with commercial teams
• Proven ability to identify growth opportunities and lead strategic initiatives from conception to execution
• Strong communication skills, with the ability to influence across various stakeholders and levels of the organization
• Proficient in Excel/Google Sheets and SQL; comfortable making decisions grounded in data
• Proficient in AI tools

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$116,000—$145,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .