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First seen by our source: 26 days ago

Avaya Aura - Level 2 Support Engineer

@ Tech Talent International

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Toronto, Ontario

$70–$90/hr3+ years experience
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SIGNALS

Overview

Software International is hiring an Avaya Aura Level 2 Support Engineer for a client in Etobicoke, ON, on a 6-month contract with likely extensions. The role provides Level 2 troubleshooting and support for Avaya Aura products, working on-site during regular business hours at $70 to $90 per hour.

Pay:

$70–$90 an hour

Responsibilities:

  • Provide Level 2 troubleshooting for Avaya Aura products
  • Escalate and resolve complex issues from Level 1
  • Conduct root cause analysis and recommend prevention
  • Document support processes and procedures
  • Train clients and team members on Avaya solutions

Requirements summary:

  • Bachelor's degree in computer science, IT or related field
  • Minimum 3 years Avaya Aura technical support
  • Strong knowledge of Communication Manager, Session Manager, System Manager
  • Experience with SIP, H.323 and VoIP protocols
  • Avaya Aura certification preferred

Tools & skills

Avaya Aura Communication ManagerAvaya Aura Session ManagerAvaya Aura System Manager
Source and dates

Source type not verified · manatal

Employer posting date
Not provided
First seen by our source
2026-10-11
Source record updated
2026-10-19

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience3+ years
Scheduleday
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Licences & certificationsAvaya Aura certification
EducationBachelor’s degree (required)
Fields of studyComputer Science, Information Technology

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Tech Talent International

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Tech Talent International (TTI) is a recruitment firm from Toronto Canada. We work with clients from F1000 to startups.

Full company description

Tech Talent International is boutique recruitment firm based out of the Toronto Canada. We are provide contract and permanent staffing services to a variety of clients ranging from F1000s to startups across Canada/US and the world.

LinkedIn followers
1,738
People associated on LinkedIn
1
Reported office locations
  • 1661 Morris Avenue, Ennismore, ON K0L1T0, CA
Other recorded names
  • Tech Talent International
Specialties
  • recruitment
  • contract staffing
  • permanent staffing
  • RPO
  • background checks
  • pre-employment screening
  • staffing
  • technical recruitment
  • telecom recruitment
  • ICT recruitment
  • and recruitment process outsourcing
Profile identifies a recruitment agency
Yes
View all jobs Website

Tech Talent International is boutique recruitment firm based out of the Toronto Canada. We are provide contract and permanent staffing services to a variety of clients ranging from F1000s to startups across Canada/US and the world.

FieldValue
IndustryStaffing and Recruiting
Company size2-10 employees
HeadquartersEnnismore, ON
Organization typePrivately Held
Year founded2022
Specialtiesrecruitmentcontract staffingpermanent staffingRPObackground checkspre-employment screeningstaffingtechnical recruitmenttelecom recruitmentICT recruitment
Open jobs on Jobsy180
LinkedInView page
Job description

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Avaya Aura - Level 2 Support Engineer for our IT Consulting client to work on a long term project with a major transportation company.

Role:Avaya Aura - Level 2 Support Engineer

Type: 6 month contract to start but this will be a long term project with projected extensions

Rate Range: $70 - $90/hr C2C

Location: onsite - client is based in Etobicoke, ON

Number of Roles: 1

Job Description:

We are seeking a highly skilled Avaya Aura - Level 2 Support Engineer to join our team on a contract basis. As a Level 2 Support Engineer, you will be responsible for providing technical support and troubleshooting for Avaya Aura products and solutions. You will work closely with our clients to identify and resolve any issues they may encounter, ensuring their systems are running smoothly and efficiently.

Key Responsibilities:

- Provide technical support and troubleshooting for Avaya Aura products and solutions

- Respond to and resolve customer inquiries and issues in a timely and professional manner

- Collaborate with Level 1 support team to escalate and resolve complex issues

- Conduct root cause analysis and provide recommendations for resolution and prevention of future issues

- Work closely with clients to understand their business needs and provide tailored solutions

- Conduct system testing and provide feedback to development team for product improvements

- Document and maintain support processes and procedures

- Stay up-to-date with the latest Avaya Aura products and solutions and provide training to clients and team members as needed

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field

- Minimum of 3 years of experience in technical support for Avaya Aura products

- Avaya Aura certification is preferred

- Strong knowledge of Avaya Aura Communication Manager, Session Manager, and System Manager

- Experience with SIP, H.323, and other VoIP protocols

- Excellent troubleshooting and problem-solving skills

- Strong communication and customer service skills

- Ability to work independently and in a team environment

- Flexible and able to adapt to changing priorities and deadlines

- Must be able to work on-site in Etobicoke, ON, Canada

Contract Details:

This is a contractor position with a duration of 6 months, with possibility of extension based on performance and project requirements. The position is based in Etobicoke, ON, Canada and requires the candidate to work on-site during regular business hours.

If you are a highly skilled Avaya Aura - Level 2 Support Engineer looking for a challenging and rewarding opportunity, we encourage you to apply for this position at Software International. We offer a competitive salary, a dynamic work environment, and opportunities for growth and development.

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