First seen by our source: 26 days ago
AWS Connect Architect
@ Tech Talent International
Toronto, Ontario
Overview
Tech Talent International is hiring a remote AWS Connect Architect on a 6-month contract with renewal, at 40 hours per week and a target rate of $80-100/hr C2C. The role designs and leads the move of a client's contact center from on-premises systems to cloud CCaaS on AWS Connect, including ROI analysis, discovery and executive communication. Work is remote within Canada or the US, starting as soon as possible.
Pay:
$80–$100 an hour
Responsibilities:
- Design and launch AWS Connect contact center solutions for customers
- Assess technology and build ROI cases for CCaaS migration
- Lead discovery, business process reviews and architecture discussions
- Mentor technical teams and manage delivery on time and on budget
- Deliver customer training and documentation
Requirements summary:
- Customer-facing contact center experience
- Hands-on scripting and coding (Python, Java, C#, .NET, Node.js)
- Integration experience with WFM, CRM and contact center platforms
- Advanced AWS services and cloud architecture knowledge
- AWS Solutions Architect certification preferred
- Prior Genesys development experience highly desired
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Hours per week | 40 |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | AWS Cloud Practitioner, AWS Developer Associate, AWS Solutions Architect |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Tech Talent International
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Tech Talent International (TTI) is a recruitment firm from Toronto Canada. We work with clients from F1000 to startups.
Full company description
Tech Talent International is boutique recruitment firm based out of the Toronto Canada. We are provide contract and permanent staffing services to a variety of clients ranging from F1000s to startups across Canada/US and the world.
- LinkedIn followers
- 1,738
- People associated on LinkedIn
- 1
- Reported office locations
- 1661 Morris Avenue, Ennismore, ON K0L1T0, CA
- Other recorded names
- Tech Talent International
- Specialties
- recruitment
- contract staffing
- permanent staffing
- RPO
- background checks
- pre-employment screening
- staffing
- technical recruitment
- telecom recruitment
- ICT recruitment
- and recruitment process outsourcing
- Profile identifies a recruitment agency
- Yes
Tech Talent International is boutique recruitment firm based out of the Toronto Canada. We are provide contract and permanent staffing services to a variety of clients ranging from F1000s to startups across Canada/US and the world.
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 2-10 employees |
| Headquarters | Ennismore, ON |
| Organization type | Privately Held |
| Year founded | 2022 |
| Specialties | recruitmentcontract staffingpermanent staffingRPObackground checkspre-employment screeningstaffingtechnical recruitmenttelecom recruitmentICT recruitment |
| Open jobs on Jobsy | 180 |
| View page |
Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.
Role(s) Required: AWS Connect Architect
Location: Remote (Canada/US)
Required Start Date: ASAP
Required End Date: 6 months + renew
Type: Contract
Total Hours Approved Per Role: 40h/week
Rate: Open based on expectations but target rate is $80-100/hr C2C
End Client Location: US/Canada
- Ensure customer success in building and launching Amazon Connect solutions for customers
- Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
- Facilitate business process reviews to identify customer requirements and processes
- Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
- Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
- Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
- Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
- Drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage all aspects of project and customer communications
- Deliver customer end user training and documentation
- Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
- Lead vision and strategy discussions with contact center and customer service leadership and management
QUALIFICATIONS:
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
- Experience with WorkForce Management solutions
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies such as Agile and Scrum
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional
- AWS Solution Architect Certification or Professional
- Prior Contact Center Experience with Genesys development is highly desired
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