Barista Lead - Full Time

SUMMARY

• Provides exceptional customer service to each guest.
• Responsible for the service of coffee beverages and food, specializing in the brewing of hot and cold espresso-based beverages according to customer specifications.
• Completes assigned side duties as required.
• Maintains sanitation standards in all storage and service facilities.
• We encourage all associates to always accept leadership responsibilities. You have the power to make a difference to all guests. Our primary objective is to make sure our guests have a great experience with us at Compass Group Canada by providing exceptional service and quality. Please follow all the 7 Essentials of Customer Service Excellence, as directed by CGC and your Management team in addition to bringing the required skills of the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Please note: Other duties may be assigned as required.

• Carefully prepare beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
• Serve guests using principles of outstanding customer service.
• Maintains stock levels of items within the micro market, including but not limited to milk and cold beverages as required.
• Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to replenishing the condiment cart, cleaning the espresso machines, washing smallwares as required.
• Organize the chairs within the lounge area and seating area (If applicable).
• Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly.
• Refill the coffee machine hopper with coffee beans.
• Checks, cleans and refills the condiment station as required.
• General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
• Maintains accurate records of discarded or diverted items, including removal of the items to P1 storage.
• Keeps items stocked based on sales volume.
• Uses the WALTER clock to sign in and out for the assigned shift in a timely manner.
• Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
• Acts with purpose and intention – uses effective time management skills.
• Interact with customers and resolve customer complaints politely and promptly.
• Uses the Volante system to record sales and transactions, including recording payment.
• Checks all items within the assign area for expiration weekly and removed items that are past their best before date; always follows FIFO and FEFO procedures.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
• Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures.
• Always follow all uniform and jewelry policies.
• Must always follow all health and safety and quality assurance company policies.
• Must complete 24/7 training within one month of start date, and annually thereafter.

CORE COMPETENCIES

The lead barista should demonstrate the following core competencies consistently:

• Attention to Detail and Organizational Skills
• Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service
• Always maintains a professional appearance and demeanor
• Ability to work at a fast pace
• Ability to remain calm under pressure and deal with unexpected situations

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

LANGUAGE SKILLS

Ability to understand, read, write, follow instructions and interact with customers and co-workers to assure customer satisfaction. Must be able to speak, read and write fluently in English.

OTHER QUALIFICATIONS

EDUCATION and/or EXPERIENCE

Preferred: completion of secondary school diploma; or up to one-month related experience or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be bondable.