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Bilingual Case Manager – Patient Support Programs

@ PSPSync

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Remote in Canada

RemoteFull-timeContract2+ years experience
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SIGNALS

Overview

PSPSync is hiring a bilingual Case Manager for its Patient Support Programs on a 12-month contract, remote or hybrid across Canada. The role manages patient cases from enrollment through treatment, covering benefit investigations, prior authorizations and adherence follow-up. Bilingual English and French is required.

Responsibilities:

  • Manage assigned patient case files from enrollment through treatment
  • Conduct benefit investigations and prior authorizations
  • Coordinate with physicians, pharmacies and payers
  • Follow up on medication delivery and adherence
  • Document case activities in CRM

Requirements summary:

  • Post-secondary education in healthcare, life sciences or social services
  • 2+ years as case manager or reimbursement specialist preferred
  • Knowledge of Canadian reimbursement systems
  • CRM experience (Salesforce, ACCESS CRM)
  • Bilingual English and French required

Tools & skills

SalesforceACCESS CRM
Source and dates

Employer career site / ATS feed · bamboohr

Employer posting date
2026-11-05
First seen by our source
2026-11-06
Source record updated
2026-11-06

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentAllied health
Experience2+ years
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingHome, Office
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French
EducationCollege diploma (preferred), Bachelor’s degree (preferred)
Fields of studyhealthcare, life sciences, social services

Summary and details written by AI from the posting; the employer’s posting is the authority.

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PSPSync

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Healthcare. Innovation. Possibility.

Full company description

PSPSync Limited is a Canadian-based provider of Patient Support Program (PSP) technology and services designed specifically for pharmaceutical manufacturers. We streamline the delivery of copay, access, and nursing solutions through an integrated, compliant platform built for speed and scalability. Our mission is to help pharma bring patient support to market faster—without compromising on quality, insight, or control.

LinkedIn followers
1,044
People associated on LinkedIn
113
Reported office locations
  • Toronto, Ontario, CA
Other recorded names
  • PSPSync
  • PSPSync Limited
Profile identifies a recruitment agency
No
View all jobs

PSPSync Limited is a Canadian-based provider of Patient Support Program (PSP) technology and services designed specifically for pharmaceutical manufacturers. We streamline the delivery of copay, access, and nursing solutions through an integrated, compliant platform built for speed and scalability. Our mission is to help pharma bring patient support to market faster—without compromising on quality, insight, or…

FieldValue
IndustryHealth and Human Services
Company size51-200 employees
HeadquartersToronto, Ontario
Organization typePrivately Held
Year founded2025
Open jobs on Jobsy4
LinkedInView page
Job description

Bilingual Case Manager – Patient Support Programs

Location: Remote/Hybrid (Canada)
Department: Patient Services
(12 Month Contract)

About PSPSync

PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.

Position Overview

As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.

Key Responsibilities

  • Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
  • Educate patients on their therapy, program services, and financial assistance options.
  • Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
  • Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
  • Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
  • Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
  • Provide compassionate support to patients facing complex challenges in their treatment journey.
  • Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
  • Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.

Qualifications

  • Post-secondary education in healthcare, life sciences, social services, or a related field.
  • 2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
  • Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
  • Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
  • Excellent communication and interpersonal skills with a patient-centric approach.
  • Ability to multitask, prioritize, and manage a high-volume caseload.
  • Bilingual (English/French) is required

What We Offer

  • Opportunity to be part of a fast-growing, innovative PSP provider.
  • Collaborative team environment with a patient-first culture.
  • Competitive salary and comprehensive benefits package.
  • Professional development and career growth opportunities.

Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.

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