First seen by our source: 3 hours ago
Bilingual Claims Intake Representative
@ DSB Claims
Ottawa, Ontario
SIGNALS
Overview
DSB Claims Solutions is hiring a bilingual Claims Intake Representative in Ottawa for its expanding contact centre, full-time or part-time. The role takes inbound calls in English and French, completes First Notice of Loss intake, and documents claim information.
Responsibilities:
- Answer inbound calls and inquiries in English and French
- Complete First Notice of Loss intake for insurance claims
- Gather, verify and document claim information
- Create and process restoration service requests
Requirements summary:
- Strong verbal and written English and French
- Customer service, contact centre or insurance experience an asset
- Strong attention to detail and organization
- Ability to use multiple computer applications
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
DSB Claims
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Bilingual Claims Intake Representative (English/French)
DSB Claims Solutions | Ottawa, Ontario
About the Opportunity
DSB Claims Solutions is expanding its contact centre operations, and we're looking for compassionate, detail-oriented Bilingual Claims Intake Representatives to join our growing team.
As the first point of contact for policyholders, brokers and business partners, you'll play an important role in helping individuals navigate the initial stages of an insurance claim.
We are recruiting for both full-time and part-time opportunities.
Key Responsibilities
- Respond professionally to inbound calls and inquiries in English and French.
- Complete First Notice of Loss (FNOL) intake for various insurance claims.
- Gather, verify and accurately document claim information.
- Create and process restoration service requests in accordance with established procedures.
- Enter information into internal and partner systems, ensuring accuracy and completeness.
- Follow client-specific workflows, escalation protocols and service standards.
- Demonstrate empathy, patience and reassurance when assisting customers experiencing stressful situations.
- Collaborate with team members and leadership to ensure timely and effective service delivery.
- Maintain confidentiality and handle sensitive customer information responsibly.
Qualifications
- Strong verbal and written communication skills in English and French are required.
- Previous experience in customer service, contact centre operations, insurance or claims administration is an asset.
- Strong attention to detail and organizational skills.
- Ability to navigate multiple computer applications and accurately document information.
- Professional, empathetic and solution-oriented approach to customer interactions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to learn new systems, procedures and client-specific requirements.
What We're Looking For
We're seeking individuals who understand that exceptional customer service begins with listening.
You don't need to be an insurance expert to succeed in this role. We value a positive attitude, reliability, adaptability and a genuine commitment to helping others.
Training on our claims intake procedures and operational systems will be provided.
Join Our Team
If you're bilingual, customer-focused and interested in growing your experience within Canada's insurance services industry, we'd love to hear from you.
Apply today and become part of the DSB Claims Solutions team!
DSB Claims Solutions | Ottawa, Ontario
About the Opportunity
DSB Claims Solutions is expanding its contact centre operations, and we're looking for compassionate, detail-oriented Bilingual Claims Intake Representatives to join our growing team.
As the first point of contact for policyholders, brokers and business partners, you'll play an important role in helping individuals navigate the initial stages of an insurance claim.
We are recruiting for both full-time and part-time opportunities.
Key Responsibilities
- Respond professionally to inbound calls and inquiries in English and French.
- Complete First Notice of Loss (FNOL) intake for various insurance claims.
- Gather, verify and accurately document claim information.
- Create and process restoration service requests in accordance with established procedures.
- Enter information into internal and partner systems, ensuring accuracy and completeness.
- Follow client-specific workflows, escalation protocols and service standards.
- Demonstrate empathy, patience and reassurance when assisting customers experiencing stressful situations.
- Collaborate with team members and leadership to ensure timely and effective service delivery.
- Maintain confidentiality and handle sensitive customer information responsibly.
Qualifications
- Strong verbal and written communication skills in English and French are required.
- Previous experience in customer service, contact centre operations, insurance or claims administration is an asset.
- Strong attention to detail and organizational skills.
- Ability to navigate multiple computer applications and accurately document information.
- Professional, empathetic and solution-oriented approach to customer interactions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to learn new systems, procedures and client-specific requirements.
What We're Looking For
We're seeking individuals who understand that exceptional customer service begins with listening.
You don't need to be an insurance expert to succeed in this role. We value a positive attitude, reliability, adaptability and a genuine commitment to helping others.
Training on our claims intake procedures and operational systems will be provided.
Join Our Team
If you're bilingual, customer-focused and interested in growing your experience within Canada's insurance services industry, we'd love to hear from you.
Apply today and become part of the DSB Claims Solutions team!
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