First seen by our source: 3 hours ago
Bilingual Customer Care Representative
@ Core-Mark International
Milton, Ontario
Overview
Core-Mark International is hiring a bilingual Customer Care Representative in Milton, Ontario, on a full-time schedule of Monday to Friday, 9:30 AM to 6:00 PM, at $27 per hour. The role handles telephone, written and in-person customer inquiries, processes orders, credits and billing adjustments, and resolves account problems. Fluency in French and English and at least one year of call centre experience are required, along with a 40 WPM typing test.
Responsibilities:
- Respond to telephone, written and in-person customer inquiries
- Process customer shorts, mis-picks and credits
- Conduct account research and resolve problems
- Enter and retrieve information on the computer terminal
- Channel inquiries to appropriate departments
Requirements summary:
- Fluency in French and English
- Minimum one year of call centre experience
- Typing at 40 WPM, tested
- Intermediate Microsoft Office skills
- Excellent communication skills
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Core-Mark International
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Position Details:
- Pay: $27 per hour
- This role requires fluency in French and English.
- Address: 8030 Esquesing Line, Milton, ON L9T 6W3
- Work Schedule:
- Training Hours: Monday through Friday 8:00AM - 4:30PM
- Regular Hours: Monday through Friday, 9:30AM - 6:00PM
- Growth opportunities performing essential work to support North America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.
Position Responsibilities:
- Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
- Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
- Filing and running reports as needed.
- Processing customer shorts, mis-picks, and credits.
- Conducting account research and resolving problems.
- Channeling customer inquiries to appropriate departments and documenting customer contacts.
- Assuring that appropriate records are maintained, and reports are prepared.
- Resolving customer requests for adjustments to orders and billing.
- Entering and retrieving a variety of information using the computer terminal.
- Assisting customers in the ordering process.
- Maintaining current knowledge of pricing and product availability.
- Understanding, interpreting, and explaining company procedures related to products and pricing.
- Performing other related tasks and duties as assigned.
- Excellent communication skills.
- Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.
- Ability to solve practical problems and deal with a variety of concrete variables in situations.
- Ability to perform detailed data entry work accurately and efficiently within deadlines.
- Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
Required Qualifications
- Minimum of one year of call center experience is required.
- Must be able to type 40 WPM (words per minute) - typing test required.
- Fluent in French and English
Journal
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