First seen by our source: 2 hours ago
Customer Care Representative
@ International Customer Care Services Inc.
Vaughan, Ontario
Overview
International Customer Care Services Inc. is hiring a full-time, on-site Customer Care Representative in Vaughan, ON, to handle inbound and outbound customer inquiries by phone, email and other channels. The work includes resolving issues, answering product or service questions and documenting interactions in company systems. Candidates must be available for flexible shifts, including evenings or weekends.
Responsibilities:
- Handle inbound and outbound customer inquiries by phone, email and other channels
- Resolve issues and answer questions about products or services
- Document interactions in company systems
- Escalate complex cases when needed
- Contribute to customer satisfaction and process improvement
Requirements summary:
- Strong customer service and support skills
- Excellent verbal and written communication
- Comfort with computer systems, CRM tools and office software
- Ability to multitask in a fast-paced contact center
- High school diploma or equivalent
- Availability for flexible evening or weekend shifts
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
International Customer Care Services Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Role Description This is a full-time, on-site Customer Care Representative role based in Vaughan, ON. The Customer Care Representative will handle inbound and outbound customer inquiries via phone, email, and other communication channels, ensuring timely and accurate responses. The role includes resolving issues, answering questions about products or services, and documenting interactions in company systems. Team members will follow established processes, escalate complex cases when needed, and contribute to maintaining high customer satisfaction scores. The position involves collaborating with colleagues and supervisors to improve service quality and support continuous process improvement.
Qualifications
- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
- Demonstrated Customer Satisfaction focus, including a commitment to providing positive, solution-oriented experiences.
- Excellent Communication and Interpersonal Skills, both verbal and written, for clear and respectful interactions.
- Ability to manage time efficiently, multitask, and work in a fast-paced contact center environment.
- Comfort using computer systems, CRM tools, and basic office software to document and track customer interactions.
- Previous experience in a contact center or customer-facing role is an asset but not required.
- High school diploma or equivalent; post-secondary education in a related field is an advantage.
- Availability to work flexible shifts, including evenings or weekends, based on operational needs.
Journal
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