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Customer Care Representative

@ Right Time Heating and Air Conditioning

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Toronto, Ontario

2+ years experience
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SIGNALS

Overview

Right Time Heating and Air Conditioning, through its Belyea Brothers division, is hiring a Customer Service Representative on a 6-month contract with possible extension. The role handles inbound customer inquiries by phone, email and chat, and makes outbound calls to promote offers and new equipment. Benefits include extended health, dental, vision, disability and life insurance, plus an RRSP matching program, and a criminal background check is required.

Responsibilities:

  • Answer inbound customer inquiries by phone, email and chat
  • Identify sales opportunities and handle objections
  • Make outbound calls to promote offers and new equipment
  • Troubleshoot customer issues and record data accurately

Requirements summary:

  • Strong written and verbal English communication
  • Proficiency in Microsoft Office and Google Maps
  • Two years in a sales-oriented call centre (asset)
  • Post-secondary education (asset)
  • Composure and politeness under pressure

Tools & skills

Microsoft OutlookMicrosoft ExcelGoogle Maps

Benefits mentioned

DentalVisionLife insuranceDisability insuranceRetirement plan
Source and dates

Employer career site / ATS feed · dayforce-feed

Employer posting date
2026-11-12
First seen by our source
2026-11-13
Source record updated
2026-11-13

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Background checkscriminal record
EducationCollege diploma (preferred)
Perks mentionedRetirement plan

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Right Time Heating and Air Conditioning

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FieldValue
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Job description


Belyea Brothers, a division of Right Time Heating and Air Conditioning is currently in search of a Customer Service Representative to join our team. This presents an excellent opportunity to become a part of one of Canada's most profitable and fastest-growing residential home service providers. This position is particularly well-suited for individuals who are passionate about customer service, enjoy interacting with people, and thrive in a fast-paced environment.

As a Customer Service Representative, you will be responsible for delivering high-quality and efficient customer service to our customers, both internal and external. Your role will involve providing an exceptional experience to potential customers, existing customers, and field team members.

This is a 6 Month Contract with possibility of extension.

Do you relate to these characteristics:

  • Are you a customer champion?
  • Do you possess energy, motivation, and enjoy engaging with people?
  • Are you passionate about delivering the best in customer service and sales solutions?
  • Do you possess empathy and a caring nature?
  • Can you understand and relate to customers effectively?
  • Are you patient and composed even in challenging situations, able to support customers tactfully, meaningfully, and effectively?
  • Are you proficient with computers and adept at navigating multiple software applications?

If you answered yes, then this job is perfect for you!

Responsibilities:

  • Answer and address incoming customer inquiries via phone, email, and chat.
  • Identify sales opportunities and overcome objections.
  • Accurately collect data in an efficient, pleasant, and error-free manner.
  • Adhere to scripts and adeptly handle objections.
  • Assist customers in troubleshooting questions, issues, complaints, and inquiries related to products and services.
  • Conduct outbound telephone calls to existing customers to promote offers, services, and new equipment.
  • Follow instructions, processes, and procedures.
  • Anticipate and respond to customers' unique needs.
  • Maintain consistency and exhibit a positive and helpful attitude.

Qualifications:

  • Post-secondary education (an asset).
  • 2 years of work experience in a sales-oriented Call Centre (an asset).
  • Proficiency in Microsoft Office (Outlook, Excel) and Google Maps is required.
  • Effective, professional, and polite communication skills in English (both verbal and written).
  • Ability to address customer concerns in a friendly and non-threatening manner.
  • High level of interpersonal skills necessary to provide outstanding customer service and thrive in a collaborative environment.
  • Exceptional communication and listening skills.
  • Willingness to accept feedback and coaching.
  • Ability to remain composed and polite when working under pressure.

Benefits:

  • Extended health care.
  • Dental care.
  • Vision care.
  • Disability insurance.
  • Life insurance.
  • RRSP matching program.

We thank all who apply, however only those selected for an interview will be contacted. Right Time is an equal opportunity employer.

Please let us know of any accommodations required in preparation of your visit.

Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.

This position is currently vacant and is being posted to fill an existing opening.



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