Customer Care Representative (Performance Collision)

Drive for Excellence

At Performance Collision trust is the backbone of everything we do. We’ve earned the trust of our guests dating back to the early 1970’s. As a fully brand-certified collision center we have also earned the trust of our manufacturers to repair their vehicles to the highest standard of quality in the event of an accident.

Performance Collision is looking for a Customer Care Representative to join their Dynamic Team!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Coordinate service appointments including answering service calls in a professional manner.
• Coordinate insurance calls in a professional manner.
• Coordinate vehicle intake and delivery.
• Remind customers of set appointments via telephone, email or text.
• Provide general and administrative support to the Body Shop.
• Project a positive attitude for the benefit of our customers and fellow employees.
• Utilize systems and procedures to deliver exceptional customer service on all interactions.
• Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Execute tasks in a fast-paced environment with multiple deadlines.
• Ability to execute tasks with minimal supervision.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management

What you need to succeed:

• High School Diploma or GED is required.
• 1 year of automotive experience or equivalent is preferred.
• 1-2 years of customer service experience is preferred.
• Must have a valid Ontario Driver's License and good driving record.
• Able to work well under pressure.
• Strong attention to detail will be required.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proficient with Google Workspace
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• CDK experience is an asset.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Ability to work in a collaborative environment while maintaining a positive attitude.
• Ability to read and comprehend instructions and information.
• Ability to perform multiple duties in a high-energy, fast-paced environment.
• Ability to work flexible hours and work around a changing schedule

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual salary): $40,000 - $45,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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