First seen by our source: yesterday
Customer Care Representative
@ The Ontario SPCA and Humane Society
Port McNicoll, Ontario
Overview
The Ontario SPCA and Humane Society is hiring a Customer Care Representative to serve the public, donors and volunteers and to run day-to-day customer care, including adoptions and foster support. The role covers telephone, email, social media, volunteer coordination and light animal care. Predictable daytime hours, with weekdays, weekends and holidays open, are part of the schedule.
Responsibilities:
- Greet visitors and advise the public on adoptions, retention and animal care
- Support the foster program and volunteers
- Process service and adoption payments
- Perform clerical duties and record keeping
- Participate in general animal care duties
Requirements summary:
- 1-3 years of customer service experience in a fast-paced environment
- High school diploma or equivalent
- Excellent communication skills
- Animal care experience preferred
- Certificate or diploma in animal care preferred
- Open availability including weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | day, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 40 lb · computer moderate |
| Languages | English |
| Education | High school (required), College diploma (preferred) |
| Fields of study | Animal Care |
| Perks mentioned | Generous paid time off, Employee discount, Transit support, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Ontario SPCA and Humane Society
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Ontario SPCA and Humane Society is Ontario’s animal welfare charity.
Full company description
The Ontario SPCA and Humane Society is a registered charity, established in 1873. The Society, and its network of animal welfare communities, facilitate and provide for province-wide leadership on matters relating to the prevention of cruelty to animals and the promotion of animal well-being. Offering a variety of mission-based programs including community-based sheltering, animal wellness services, provincial animal transfers, shelter health & wellness, high-volume spay/neuter services, animal rescue, animal advocacy, Indigenous partnership programs and humane education, the Ontario SPCA is Ontario’s animal welfare charity. OntarioSPCA.ca Adopt • Learn • Volunteer • Donate Charitable Business Number 88969 1044 RR0002
- LinkedIn followers
- 6,040
- People associated on LinkedIn
- 150
- Reported office locations
- 16586 Woodbine Avenue, Stouffville, Ontario L4A2W3, CA
- Business categories
- Law Enforcement
- Other recorded names
- The Ontario SPCA and Humane Society
- Specialties
- Animal Welfare
- Spay/Neuter Services
- Humane Education
- Animal Sheltering
- Shelter Health and Wellness
- Rescue & Relief Services
- Animal care
- and Ontario animals
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The Ontario SPCA and Humane Society is a registered charity, established in 1873. The Society, and its network of animal welfare communities, facilitate and provide for province-wide leadership on matters relating to the prevention of cruelty to animals and the promotion of animal well-being. Offering a variety of mission-based programs including community-based sheltering, animal wellness services, provincial…
| Field | Value |
|---|---|
| Industry | Non-profit Organizations |
| Company size | 201-500 employees |
| Headquarters | Stouffville, Ontario |
| Organization type | Nonprofit |
| Year founded | 1873 |
| Specialties | Animal WelfareSpay/Neuter ServicesHumane EducationAnimal ShelteringShelter Health and WellnessRescue & Relief ServicesAnimal careand Ontario animals |
| Open jobs on Jobsy | 11 |
| View page |
Who We Are
The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.
Values
Our core values include having compassion for the people and animals we serve. Being transparent with the individuals we interact with every day and the team members we work with. Each day striving for excellence in relation to animal welfare. Collaborating with one another to ensure a team spirit in caring for the animals. We take accountability for our actions and the impact we are making in pet-related care. All our values add up to ensure the upmost care, comfort and compassion and to treat the animals and the communities we serve with respect and kindness.
- Compassion
- Transparency
- Excellence
- Collaboration
- Accountability
Why You Should Join Our Team?
- Be part of an energetic team environment with others who share your passion for animal wellbeing!
- Competitive compensation package including medical, dental and vision benefits (For permanent full-time employees)
- Employee Family Assistance Program
- Paid sick time (For permanent full-time employees)
- 3 weeks of vacation to start!
- Predictable daytime hours
- Free onsite parking
- Discount on Ontario SPCA apparel, Paws & Give merchandise, Virtual pet care, and pet food too!
- Opportunities for professional development
Your Community Impact
By joining the Ontario SPCA, you will have a great impact on both the animals and communities we serve. As a Customer Care Representative (CCR) you become an expert of the best ways to ensure individuals have the knowledge they require in regard to their specific situation and their companion or future companion. You can be assured you will leave your shift having a sense of fulfilment at the end of each day. Making a difference in the lives of so many people, you will provide them with care and comfort and compassion knowing you helped a family make the best decision regarding a beloved pet. By joining our team as a Customer Care Representative, you are joining a team you can count on shares the same goals, passion, and love for animals that you do!
Opportunity
Position: We are seeking a Customer Care Representative to provide superb customer service to the public, including donors and volunteers, and ensure compliance with the Centre’s policies and procedures. This role handles the day-to-day customer care interactions for the centre including telephone reception, emails, social media, volunteer coordination and more. As an adoption services expert for the centre this role also ensures a seamless adoption experience for our clients and animals each and every time.
A Typical Day
- Greeting visitors and seeking client information to support/understand customer needs
- Advising the public in a variety of ways including general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions
- Assisting the public with adoptions and adoption inquiries and acting as a resource for centre visitors seeking information on the adoption program
- Ensuring adoptive family is adequately informed of the needs of the animal, including follow-up care behavioural queries and/or rehabilitation requirements.
- Supporting the foster program by providing supplies and setting up appointments with foster parents.
- Participating in animal care duties including general cleaning, enrichment and behavioural care
- Performing general clerical duties and record keeping
- Providing instruction, coaching and mentoring to volunteers and foster parents
- Processing service/adoption payments
Setting up For Success
- Excellent communication skills
- Team player
- Animal care experience
- Previous clerical experience
- 1-3 years of Customer service experience in a fast-paced environment
- Ability to lift 18 kg (40lbs) and control 45 kg (100lbs) (large dog)
- High School Diploma (or equivalent) required
- Certificate or College Diploma in Animal Care or working towards, preferred
- Open availability including weekdays, weekends and holidays
We Can’t Wait to Meet You!
- Click Apply Now and upload your resume and cover letter.
We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however only thos selected for an interview will be contacted.
The Ontario SPCA and Humane Society is committed to fostering an inclusive and accessible workplace. Accommodation is available throughout the recruitment process upon request. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722.
Our Commitment to a Human-Centered Hiring Process
Our organization complies with Ontario Employment Standards Act, 2000, and relevant privacy legislation. While we use technology to help manage applications efficiently, resumes are personally reviewed by a member of our recruitment team. From screening to interviews and final decisions, our process is rooted in a human-centered approach.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.