Posted 2 days ago
Customer Care Representative
@ Culligan Quench
Overview
Culligan Quench is hiring a full-time Customer Care Representative to handle customer requests, create service orders, and coordinate routing and dispatch with the Field Service team. The role centers on phone and electronic customer support, complaint resolution and cancellation retention, with at least 1 year of customer service experience. The posting states a hybrid work environment, a competitive compensation package with base salary, comprehensive benefits and an RRSP match, and a criminal background check and reference check.
Pay:
$50,000–$60,000 a year
Responsibilities:
- Handle customer inquiries by phone and electronic channels
- Create service orders and manage routing and dispatch
- Resolve complaints and manage cancellation requests
- Maintain communication with the Field Service team
- Meet or exceed KPI targets and mentor team members
Requirements summary:
- At least 1+ years of customer service experience in a fast-paced environment
- Excellent verbal and written communication
- Strong problem-solving and multitasking skills
- Proficient with general computer systems and MS Office Suite
- Customer retention or account management experience is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · lever
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record, references |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Culligan Quench
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
About Quench:
Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.
About the Role:
Reporting to the Senior Customer Care Manager, the Customer Care Specialist is responsible for delivering world-class customer service by efficiently handling customer requests, creating service orders, managing routing and dispatch, and maintaining regular communication with the Field Service team. This role also focuses on building and maintaining strong relationships with both clients and internal teams by providing prompt, accurate, and dependable support to foster long-term customer loyalty.
Key Responsibilities:
- Deliver exceptional customer service on every interaction
- Respond to customer inquiries via phone and electronic channels
- Resolve issues quickly and accurately or escalate as per established protocols
- Handle and resolve customer complaints with professionalism
- Manage customer cancellation requests and proactively identify opportunities to retain business
- Build rapport with customers, uncover root causes of dissatisfaction, and present solutions that support customer retention
- Meet or exceed performance metrics (KPIs)
- Demonstrate strong listening skills and remain calm under pressure
- Support and mentor other members of the Customer Care team when needed
Qualifications & Skills:
- Minimum 1+ years of customer service experience in a fast-paced environment
- Proven ability to communicate effectively to promote resolution
- Previous experience in customer retention, account management or objection handling is an asset
- Enthusiastic and entrepreneurial mindset
- Strong multitasking and adaptability skills
- Excellent verbal and written communication
- Highly organized with effective time management
- Strong problem-solving ability
- Proficient with general computer systems and MS Office Suite
- Ability to work independently and collaboratively within a team
- Resilient, confident, and comfortable managing difficult conversations
Additional Information:
- Applicants must be legally authorized to work permanently in the country of posting
- Final candidate must successfully complete a criminal background check and reference check
Why Join Us:
- Join a fast-growing, innovative company with a trusted reputation and a loyal, expanding customer base.
- Collaborate with a supportive leadership team and passionate cross-functional partners committed to your success.
- Enjoy a competitive compensation package that includes:
- Base salary
- Comprehensive benefits
- RRSP match to support your long-term financial goals
- Thrive in a hybrid work environment that promotes flexibility and work-life balance.
Employee Referral Program
At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team.
To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637
Journal
Only you can see this. Kept on this device, and in your account when you sign in.