Posted 2 months ago
Bilingual Customer Service Associate
@ GoodMorning.com
Edmonton, Alberta
Overview
GoodMorning.com is hiring a full-time bilingual Customer Service Associate to handle phone, email and live chat customer conversations across its direct-to-consumer brands. The role owns problems from first contact through confirmed resolution, including returns, refunds, exchanges and warranty claims. The posting requires fluency in English and French and one year of call center or comparable high-volume customer service experience.
Pay:
$23–$25 an hour
Responsibilities:
- Handle customer conversations by phone, email and live chat
- Diagnose problems and confirm resolution
- Process returns, refunds, exchanges and warranty claims
- Coordinate with carriers, warehouse and suppliers
- Escalate issues and keep customer records accurate
Requirements summary:
- High school diploma minimum, bachelor's preferred
- One year call center or high-volume customer service experience
- Written and spoken fluency in English and French
- Organized across several conversations at once
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-09-11
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required), Bachelor’s degree (preferred) |
| Perks mentioned | Retirement plan, Employee discount, Wellness, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GoodMorning.com
| Field | Value |
|---|---|
| Open jobs on Jobsy | 9 |
About Us
GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you!
About the role
Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems. You own each problem from first contact to confirmed resolution: working out what is wrong, explaining the fix in plain terms, making it happen, and following up to confirm it worked. You handle phone, email, and live chat across every brand in our portfolio, so no two conversations are alike, from quick answers to a difficult message an upset customer doesn’t want to hear. It suits someone who wants to fix the real problem rather than close the ticket, stays organized across several conversations at once, and treats a hard conversation as a chance to turn a frustrated customer into a loyal one.
What you'll do
- Knowing the GoodMorning product range well enough to answer questions and recommend the right fit
- Handling customer conversations across phone, email, and live chat, from first message to resolution
- Getting to the root of a problem, explaining the fix in plain terms, making the correction happen, and following up to confirm it worked
- Processing the actions a resolution requires, including returns, refunds, exchanges, replacements, and warranty claims
- Coordinating with delivery carriers, the warehouse, suppliers, and other teams to move an issue to resolution
- Finding solutions that fit the customer's situation and keep them with the brand
- Knowing how our products compare to competitors, and being able to make that case to a customer
- Learning the internal systems and tools the role runs on
- Keeping customer records and internal notes accurate as you go
- Recognizing when an issue needs to move up, and escalating it
- Using your appeasement authority within the limits set for the role
- Following established processes, and flagging better ones when you spot them
- Hitting the KPI targets set for your level
Qualifications
- High school diploma minimum; bachelor's degree preferred
- One year of experience in a call center or comparable high-volume customer service role
- Written and spoken fluency in English and French
Benefits & Perks
- Competitive compensation, vacation, profit share, and equity package
- 100% employer-paid extended benefits - Health, Dental, & Optical
- Employee Assistance Program
- 125% RRSP matching
- Employee product discounts
- Monthly Transportation Benefit for public transit or parking
Journal
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