Bilingual Customer Service Representative

Are you a bilingual customer service professional looking to elevate your career? Our partner in Richmond Hill, a global leader in optical manufacturing, is seeking a dedicated Bilingual Customer Service Representative to join their expanding remote team. In this dynamic B2B role, you will be the voice of the brand, ensuring exceptional support and first-contact resolution for key accounts. If you thrive in a professional work-from-home environment and are passionate about delivering top-tier service, this is your opportunity to build a long-term career with outstanding growth potential.

Type: 6 month contract with opportunity for permanency
Hours: Monday - Friday 9am - 5pm
Location: Richmond Hill
Work model: Remote with the opportunity to go into the office for team events
Equipment is provided by the company
Salary: $26.00-28.00 per hour

Advantages
• Pay & Comp: $26.00 – $28.00/hr paid weekly
• Schedule & Balance: Enjoy a consistent Monday to Friday, 9:00 AM – 5:00 PM schedule with a 37.5-hour work week and weekends off.
• Additional Perks: 100% paid training program, complete remote office setup provided (including laptop, dual monitors, and modern headset tech), and clear pathways to supervisor or corporate roles.

Responsibilities
• Handle daily B2B inbound inquiries via 1-4 phone queues, email, and web chat, delivering empathetic, first-call resolution experiences.
• Navigate CRM databases and ERP systems, including Oracle and Salesforce, to accurately and efficiently enter sales orders and update client records.
• Assist partners with questions regarding product pricing, accessory availability, and shipment timelines for soft contact lenses.
• Collaborate with internal departments like manufacturing, distribution, and IT to resolve complex account issues and identify service errors.
• Maintain deep knowledge of all standard operating procedures and regulatory guidelines to enhance overall customer experience and brand loyalty.

Qualifications
• 2+ years of previous contact centre or call centre experience.
• Fully bilingual with excellent verbal and written communication skills in both French and English.
• High school diploma or equivalent required; college degree is considered a strong asset.
• Proficiency in navigating dual-monitor computer systems and quickly learning new client management software.
• Must have a dedicated, quiet home workspace with high-speed internet, and reside within 50 km of the Richmond Hill corporate office.

Summary
Our partner in Richmond Hill is a renowned, globally recognized manufacturer dedicated to improving vision care through high-quality optical products. They pride themselves on a collaborative, supportive workplace culture that values employee longevity—with average tenures extending well over a decade. While this position is currently remote, the company maintains a highly professional corporate standard, ensuring you feel connected and valued from day one. You will begin with an intensive, 100% paid training program over your first three to four weeks, followed by continuous virtual development modules.
If this sounds like something that interests you, apply today!

1) Apply online
2) Send a copy of your resume to [email protected] and mention "Bilingual Customer Service Richmond Hill"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.